Recent Posts - page 19
-
Webinar: Unlock Your Call Centre
Join Matt Smallman, in a conversation with Opus Research’s Dan Miller, in the of launch a new book about the impact of traditional security and proven approaches to upgrade security, efficiency and caller experience.
-
Audio: What is a Marketer to Do?
With the rapid mainstreaming of voice and audio, what concrete actions should a marketer take to begin embracing this powerful medium?
-
Uniphore Unveils AI-Infused Conversational Intelligence for Sales
Uniphore’s Q for Sales leverages voice AI and tonal emotion technologies to assist sales teams in video and digital interactions.
-
Webinar: “The Modern CX Tech Stack”
Join Opus Research and Red Route to learn how SaaS-based call automation that integrates with contact centers on modern tech stacks helps deliver better customer experiences.
-
Opus Research “Vendors That Matter” Series: Interactive Media’s PhoneMyBot
Opus Research outlines how Interactive Media’s PhoneMyBot enables voice channels with your existing chatbot integration.
-
LivePerson Taking Curiously Human™ Approach to a Better Customer Experience
LivePerson’s approach establishes a “common customer engagement template” supporting asynchronous conversations over chat, messaging platforms and voice channels.
-
Opus Research Report: “2022 State of Voice Technology”
Key findings from a 2022 survey finds businesses are leveraging voice technology and conversational data to improve customer experiences and optimize voicebots for self-service.
-
Conversational Cloud Chronicles: Nuance and Genesys Join Forces Around Contact Center AI
On Tuesday, Jan 18, Nuance formally announced a “strategic partnership” with Genesys by offering mutual customers “integrated access” to a portfolio of “Nuances Contact Center AI” resources
-
M&A Watch: Playvox Buys Prodsight to expand its Footprint in the Conversational Cloud
Playvox’s acquisition of interaction analytics specialist Prodsight marks a timely recognition that agent productivity, performance and happiness is closely linked to understanding customer intents and successfully resolving their problems.
-
Webinar: “Highlights – 2022 Intelligent Authentication and Fraud Prevention Intelliview”
A live, interactive breakdown of solution providers who are actively deploying technologies that improve enterprise security and customer experiences with intelligent authentication and fraud prevention.