Recent Posts - page 18
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Views from the NICE Analyst Summit: Introducing the Experience Continuum
One key takeaway from NICE’s recent Analyst Summit in Peru is that an “interactions-centric cloud platform” is foundational to every enterprise’s plan to improve CX and employee engagement in the digital age.
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Google Offers Generative AI Solutions to Address Healthcare Challenges
Google Cloud unveiled a suite of features within Vertex AI Search that hold promise for the healthcare and life sciences sectors.
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NICE to Acquire LiveVox to Promote Data-Driven Conversational Outbound
LiveVox’s ability to support “proactive, personalized experiences” will enable NICE to capture opportunities in the rapidly transforming world of outbound services.
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Vonage’s Partners with Deutsche Telekom; Powers MagentaBusiness API
Vonage and Deutsche Telekom announced a partnership that makes Vonage’s library of microservices and APIs core to a new product offering: The MagentaBusiness API
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Customer Service Enters The Age of AI Copilots
Powered by LLMs and generative AI, Copilots enhance customer interactions and help contact center agents automate tasks, gain insights, and generate personalized responses.
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With Einstein Copilot, Salesforce Brings Generative AI to the Masses
Einstein Copilot could automatically respond to customers with personalized, relevant answers, as well as enable customer service agents to improve productivity with Generative AI.
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Automated Speech Processing Revolutionized by LLMs and Transformers
The fusion of voice recognition technology with machine learning and transformers has paved the way for impressive advancements that promise to elevate customer service experiences powered largely by spoken input.
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NVIDIA and Hugging Face’s Latest Offer: “Training Cluster as a Service”
GPU-manufacturer NVIDIA joined the open-source machine learning specialists Hugging Face to announce “Training Cluster as a Service”.
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For Zoom, The Future Is Now, And “Federated LLMs” Are The Key
Last week Zoom Video Communications Inc convened Zoom Perspectives, its annual analysts’ summit. During two-plus days of discussions, top executives shared insights technology trends, competitive factors and market dynamics shaping its current and future service offerings. In his opening remarks,… Read More ›
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Agents for Amazon Bedrock Orchestrate a “Bring Your Own LLM” Approach to Intelligent Assistance
AWS launched Agents for Amazon Bedrock to orchestrate a “Bring Your Own LLM” approach to building Enterprise Intelligent Assistants.