Recent Posts - page 183

  • Making Sense of SIP, CCXML and CTI

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    In spite of the emergence of standards such as SIP (Session Initiation Protocol), VoiceXML (the Voice eXtensible Markup Language) and CCXML (Call Control eXtensible Markup Language), significant integration efforts are necessary for the future of IP telephony.

  • SpeechTek West: Spread the Word

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    IBM (with Opera), Avaya, Brooktrout, Voxeo, SandCherry and Datria provided the most visible examples of how automated speech is incorporated into well understood business and entertainment activities.

  • CAT ScanIX: Whatever it is, It Ain’t Voice

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    The good news first: Enterprises of all sizes are ready to embrace Voice over IP (VoIP). The bad news? They don’t know what they are talking about.

  • CAT ScanVIII: The Toll-Free Angle on the AT&T Acquisition

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    Twelve months and $16 billion from now, SBC is scheduled to complete its acquisition of AT&T. During the intervening months analysts, journalists and regulators will take turns casting aspersions on the deal. From a financial point of view, it’s hard to see synergies emerging from SBC’s stepped up growth-through-acquisition strategy. As the ‘safe harbor’ saying goes, “past performance does not predict future results,” but several Wall Streeters have already observed that the erosion of AT&T’s top line more than offsets the meager growth that SBC has generated in the past few years.

  • Teletech Takes Avaya into Managed Services

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    The five-year agreement between two leaders in their respective industries signals stepped up demand for distributed contact center solutions. Most importantly, it points to a “managed services” approach using IP-telephony, speech processing and Web services infrastructure to obliterate the line between premises-based and network-based self-service.

  • A Directory Delayed is a Directory Denied

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    Well-meaning regulators have robbed wireless subscribers who may want to have their numbers available through 411 operators (or alternatives) the option for a free listing that is under their control.

  • Microsoft Speech Technologies: An Opus Research Impact Assessment

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    By 2008, Microsoft could claim as much as 20% of the ASR ports shipped worldwide. To do so, it must make the Microsoft Speech Server (MSS) a fit for both large and small enterprises to extend the self-service logic of existing Web services over the telephone.

  • CAT ScanVII: 2005: Yet Another Year of Intelligent Migration

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    Opus Research is a long-standing and unrepentant booster of speech-enablement. We stand for judicious use of advanced speech recognition (ASR), text-to-speech conversion (TTS) and all the attendant hardware, software, professional services and tooling (soaking up something on the order of $28 billion in 2005) directed at a single goal. That is to take existing self-service infrastructure – on a Web site, in front of a corporate directory ‘autoattendant’, baked into a contact center or hosted environment – and “make it talk.”

  • VoIP+Speech Amping Up

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    Recent announcements by IBM and Nortal show that as VoIP adoption in enterprises accelerates, the marriage of VoIP and automated speech is increasingly prevalent.

  • ISx Win at QSent for Wireless 411

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    Wireless 411 database searches will be executed on an ISx FlexiQ platform, now that Qsent has announced its vendor selection. The win is both commercially and strategically important for ISx.