Recent Posts - page 174

  • vCustomer buys MCI’s Operator Services Resources

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    >>vCustomer buys MCI’s Operator Services Resources >>April 25, 2005 Architectural execution: Medium Market value: High Ecosystem implications: High Analyst: Avery Glasser Proofpoints are available to registered users only. Please click here to login.

  • Local Matters links Aptas, YPSolutions.com and ISx

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    The resulting company has over 140 employees and a global footprint of 40 international customers, ranging from Yellow Pages publishers and directory assistance service providers to local Internet search specialists.

  • AOL and Level 3 Expand Residential VoIP Offerings

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    “AOL Internet Phone Service” includes standard calling features (Caller ID, Call Waiting, Call Forwarding, etc.) as well as call management via a Web screen (the AOL “Dashboard”), voice services (AOLbyPhone, AOL Call Alert, AOL Voicemail), and E911 capabilities.

  • CAT* [CAT with an Asterisk]

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    Asterisk is accelerating the growth of grassroots providers of low-cost telephony transport and features. The promise of a “virtual PBX” downloaded as freeware to run on any Linux-based PC has attracted several thousand applications developers, system integrators and resellers. But the company may not be up to the task of managing the submissions process associated with management of an Open Source effort.

  • Intel Spins off NetMerge Software to Envox

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    Intel offloads the NetMerge Call Processing Software (CPS) and CT Application Development Environment (ADE) in a sale to Envox Worldwide. The sale ends an era in which the maker of telecom and computer boards, software and subsystems competes directly with some of its best go-to-market partners.

  • Making Sense of SIP, CCXML and CTI

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    In spite of the emergence of standards such as SIP (Session Initiation Protocol), VoiceXML (the Voice eXtensible Markup Language) and CCXML (Call Control eXtensible Markup Language), significant integration efforts are necessary for the future of IP telephony.

  • SpeechTek West: Spread the Word

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    IBM (with Opera), Avaya, Brooktrout, Voxeo, SandCherry and Datria provided the most visible examples of how automated speech is incorporated into well understood business and entertainment activities.

  • CAT ScanIX: Whatever it is, It Ain’t Voice

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    The good news first: Enterprises of all sizes are ready to embrace Voice over IP (VoIP). The bad news? They don’t know what they are talking about.

  • CAT ScanVIII: The Toll-Free Angle on the AT&T Acquisition

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    Twelve months and $16 billion from now, SBC is scheduled to complete its acquisition of AT&T. During the intervening months analysts, journalists and regulators will take turns casting aspersions on the deal. From a financial point of view, it’s hard to see synergies emerging from SBC’s stepped up growth-through-acquisition strategy. As the ‘safe harbor’ saying goes, “past performance does not predict future results,” but several Wall Streeters have already observed that the erosion of AT&T’s top line more than offsets the meager growth that SBC has generated in the past few years.

  • Teletech Takes Avaya into Managed Services

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    The five-year agreement between two leaders in their respective industries signals stepped up demand for distributed contact center solutions. Most importantly, it points to a “managed services” approach using IP-telephony, speech processing and Web services infrastructure to obliterate the line between premises-based and network-based self-service.