Recent Posts - page 17
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Opus Research Report: “2022 Intelligent Authentication and Fraud Prevention Intelliview”
This annual report evaluates 22 solution providers from across the IAuth spectrum who are actively deploying technologies that improve enterprise security, efficiency and customer experience.
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It’s Too Early for VUI Taboos
Five examples of voice user interfaces (VUI) and voicebot orthodoxies (Personas? Open-ended questions? Menus?) that are premature.
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Say Goodbye to CCaaS: How The Conversational Cloud Will Evolve in 2022
Here are the trends that should inform enterprise investment and deployment of Conversational AI, Cloud-based Contact Centers and Intelligent Assistance in the coming year.
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Props to the Conversational Cloud: A $21 Billion Valuation for Genesys
Fund managers and venture wings at Salesforce and ServiceNow appear to be gung-ho on the future of cloud-based contact centers and related resources.
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Network Intelligence: A Modern Approach to Authentication and Fraud Prevention
A free eBook describing key shortcomings of traditional call center authentication and how you can more effectively prevent fraud with network intelligence.
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Webinar: “Getting Technical with Enterprise Voice Deployments”
In the second part of our “Strategies to Enable Voice for Chatbots” webinar series, Dan Miller and Scott Baker from Opus Research, and Livio Pugliese from PhoneMyBot discuss the technical requirements for adding voice to chatbot solutions. Join us for… Read More ›
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M&A Watch: Ericsson Buys Vonage; Anticipates Huge Growth in 5G Applications and Services
Vonage’s recent history of acquisitions might serve as a blueprint for Ericsson as it executes on its vision and efforts at transformation from a pure communications infrastructure provider to the operator of an open platform for innovation.
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Marchex Anywhere: A New Hub for Conversational Intelligence
Marchex has been busy. Way back in the pre-pandemic days of December, 2019, Opus Research highlighted Marchex in our Vendors That Matter series. It was a transformational time when we started liberally using the term “conversational intelligence” to better express… Read More ›
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What if it were the “Eyes-First Revolution”?
Graphical user interfaces have inherent limitations that we need to work around. It’s about time we focus on the unpacked promise of voice user interfaces to solve new problems.
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Webinar: “Strategies to Enable Voice for Chatbots – Integrating Voice into Omnichannel Bot Solutions”
A text-based chatbot is table stakes for the enterprise, but it’s just one part of a solution to meet customers in their support channels of choice. So what does it take to extend the hard-won value of your chatbot to… Read More ›