Recent Posts - page 17
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Invoca’s Multi-Location CX, Conversational Intelligence to Optimize the Caller Experience
Invoca for Multi-Location CX combines Invoca’s AI-powered speech analytics, automated call scoring, intelligent call routing and conversational IVR capabilities into one centralized platform.
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Conversational Cloud Chronicles: Avaya’s Azure Connection
The two companies announced an expansion of their joint development efforts aimed to simplify and accelerate the transition of enterprises employing Avaya’s premises based Contact Centers and UC solutions into Microsoft’s public cloud.
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Zoho Launches Marketing Plus, a Unified Platform for Marketing Activities and Intelligence
Marketing Plus focuses on marketing project and deployment orchestration, management, and measurement, providing stakeholders across the entire marketing organization with a unified view of collaboration details, campaign status, and performance.
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Webinar: “How Conversational Intelligence Drives Agent Productivity and ROI for Telecoms”
In this upcoming live webinar, we highlight conversational intelligence benefits for agent productivity and ROI for Telecoms.
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On Voice First Affordances
Why Conversational Voice First interfaces (Amazon Echo, Google Assistant, Samsung Bixby, Apple Siri) need a standard and a common protocol in order to cue what the user is expected to say.
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The Conversational Intelligence Gap, And What to Do About it
How organizations (like TalkMap) scale real-time, dynamic, and continuous Conversational Intelligence in production systems with the speed and accuracy required to make it truly actionable.
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Webinar: “Identity Assurance: Addressing the Achilles Heel of Multi-Factor Authentication”
Join Opus Research and ValidSoft for a lively discussion (May 18) on how voice biometrics is a marked improvement over popular approaches to multi-factor authentication (MFA).
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Salesforce Showcases the Power of Its Conversational Cloud Approach
Salesforce has long represented the prototype of a Conversational Cloud that integrates its own core offerings with products and services of selected third parties.
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Enterprise Connect: Where the Conversational Cloud Reigns
The whole thing felt…normal? I think that’s the word, normal. Enterprise Connect 2022 kicked off a series of good ol’ fashion in-person events for the Opus Research team and marked the return to “conference normal” for so many of you,… Read More ›
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The Five Key Constituencies of Voice & Audio
Detailing the five personas who are, or at least should be, cheering for voice and audio: The Creator, The Advertiser, The Physically Busy, The Physically Challenged, and The Young.