Recent Posts - page 15
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On Voice First Affordances
Why Conversational Voice First interfaces (Amazon Echo, Google Assistant, Samsung Bixby, Apple Siri) need a standard and a common protocol in order to cue what the user is expected to say.
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The Conversational Intelligence Gap, And What to Do About it
How organizations (like TalkMap) scale real-time, dynamic, and continuous Conversational Intelligence in production systems with the speed and accuracy required to make it truly actionable.
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Webinar: “Identity Assurance: Addressing the Achilles Heel of Multi-Factor Authentication”
Join Opus Research and ValidSoft for a lively discussion (May 18) on how voice biometrics is a marked improvement over popular approaches to multi-factor authentication (MFA).
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Salesforce Showcases the Power of Its Conversational Cloud Approach
Salesforce has long represented the prototype of a Conversational Cloud that integrates its own core offerings with products and services of selected third parties.
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Enterprise Connect: Where the Conversational Cloud Reigns
The whole thing felt…normal? I think that’s the word, normal. Enterprise Connect 2022 kicked off a series of good ol’ fashion in-person events for the Opus Research team and marked the return to “conference normal” for so many of you,… Read More ›
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The Five Key Constituencies of Voice & Audio
Detailing the five personas who are, or at least should be, cheering for voice and audio: The Creator, The Advertiser, The Physically Busy, The Physically Challenged, and The Young.
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Opus Research “Vendors That Matter” Series: RedRoute
A profile of RedRoute, the SaaS-based Voice Automation technology beloved by eCommerce brands for offloading high volume user questions and action-based outcomes where a human agent is not required.
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HubSpot Service Hub: Exhibit A for the Conversational Cloud
HubSpot’s Service Hub provides small-to-medium sized businesses with cloud-based contact center features and functions at a very popular price.
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Voicebot Acceptance: Exceeding Customer Expectations
Opus Research offers a checklist for “Voice Assistant Acceptance” that emphasizes how successful companies will focus on conversations that culminate in completed tasks.
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Webinar: Unlock Your Call Centre
Join Matt Smallman, in a conversation with Opus Research’s Dan Miller, in the of launch a new book about the impact of traditional security and proven approaches to upgrade security, efficiency and caller experience.