Recent Posts - page 10
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A Drill Down on LivePerson’s Latest Conversational Intelligence Offerings
LivePerson’s recently announced Conversational Intelligence enhancements that incorporate LLMs and GenAI
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Human Intelligence: The Key to Harnessing Generative AI
As Generative AI transforms customer interactions and enterprise operations, human intervention is required to compensate for known shortcomings.
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Invoca Simplifies GenAI Implementation at Scale
Signal AI Studio can measure and display the performance of individual promotional campaigns and help with targeting the right callers with the right message at the right time.
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2023 Conversational AI Intelliview: Decision-Makers Guide to Enterprise Intelligent Assistants
Opus Research’s annual assessment tracking 15 leading solution providers leveraging Conversational AI technologies to deploy voicebots, chatbots, and other conversational assistants.
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Views from the NICE Analyst Summit: Introducing the Experience Continuum
One key takeaway from NICE’s recent Analyst Summit in Peru is that an “interactions-centric cloud platform” is foundational to every enterprise’s plan to improve CX and employee engagement in the digital age.
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Google Offers Generative AI Solutions to Address Healthcare Challenges
Google Cloud unveiled a suite of features within Vertex AI Search that hold promise for the healthcare and life sciences sectors.
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NICE to Acquire LiveVox to Promote Data-Driven Conversational Outbound
LiveVox’s ability to support “proactive, personalized experiences” will enable NICE to capture opportunities in the rapidly transforming world of outbound services.
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Vonage’s Partners with Deutsche Telekom; Powers MagentaBusiness API
Vonage and Deutsche Telekom announced a partnership that makes Vonage’s library of microservices and APIs core to a new product offering: The MagentaBusiness API
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Customer Service Enters The Age of AI Copilots
Powered by LLMs and generative AI, Copilots enhance customer interactions and help contact center agents automate tasks, gain insights, and generate personalized responses.
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With Einstein Copilot, Salesforce Brings Generative AI to the Masses
Einstein Copilot could automatically respond to customers with personalized, relevant answers, as well as enable customer service agents to improve productivity with Generative AI.