Live webcast from Opus Research evaluating companies who’ve taken leadership in defining Intelligent Virtual Assistant for enterprise, customer care and self-service.
Webcasts
Webcast: “Steps to Make Voice Authentication Mainstream”
Ways to integrate voice into mobile and multi-factor authentication initiatives and see the potential to make voice-based authentication foundational to personalized mobile services.
Webcast: “The Business Case for Passive, Voice-Based Authentication”
Join Opus Research and NICE Systems for a fact-filled discussion of passive voice authentication. Companies deploy this technology in the contact center to overcome adoption barriers and garner financial and operational benefits that pave the way for bringing strong authentication… Read More ›
Webcast: “The Defining Moments Series: Personal Virtual Assistants”
Siri Co-Founder Norman Wanarsky joins Interactions Corp. and Opus Research in a live webcast on mobile “personal virtual assistants”
Live Webcast: Bimodal Biometrics – The Case for Simple, Strong Mobile Authentication
Voice biometrics are a natural for mobile phones, but may not always achieve the level of accuracy that some banks or payment processors require to carry out certain transactions. Front-facing cameras provide a mechanism for adding facial to voice recognition… Read More ›
Webcast: Fulfilling the Promise of Voice Authentication – The Passive Approach
A new generation of voice biometrics is being deployed in call centers. Technological advancements now enable “passive” authentication with high levels of accuracy, which overcomes historical challenges to customer adoption of voice authentication. Participants in this free webinar learn about… Read More ›
Webcast: The “Friction-Free” Self-Service Challenge
Join Dan Miller, Sr. Analyst at Opus Research, and Justin Lemrow, Director of Continuous Improvement at Contact Solutions, as they discuss how to strike the right balance between automated self-service and human assisted care in order to achieve high-levels of customer satisfaction at relatively low-levels of expense.
Upcoming Webcast: Survey Says “Fix Caller Authentication!”
Join Dan Miller, Sr. Analyst at Opus Research, and Brett Beranek, Solutions Marketing Manager at Nuance, as they delve into the survey data to describe the root cause of caller discontent and propose new methods to overcome authentication speed bumps.
Webcast Retrospective: Real World Use Cases for Voice Biometrics in the Cloud
With stepped up online and mobile commerce, exposure to Identity Fraud is on the rise. Join Opus Research, Voice Biometrics Group and Voxeo to learn how voice biometric-based solutions can help individuals counteract that trend. In this Webcast, we’ll discuss:… Read More ›
Webcast: Best Practices for Voice Biometric Implementations
Opus Research’s report on Voice Biometric Best Practices is raising the profile of multifactor authentication for secure customer care, proof-of-life and password management. Join Pat Carroll, CEO of Validsoft, and Opus Research’s Dan Miller as they provide more details about increased interest from mobile subscribers, financial institutions and government agencies and share what they expect to see in the coming years.