In the second part of our “Strategies to Enable Voice for Chatbots” webinar series, Dan Miller and Scott Baker from Opus Research, and Livio Pugliese from PhoneMyBot discuss the technical requirements for adding voice to chatbot solutions. Join us for… Read More ›
A text-based chatbot is table stakes for the enterprise, but it’s just one part of a solution to meet customers in their support channels of choice. So what does it take to extend the hard-won value of your chatbot to… Read More ›
Opus Research and Poly AI explore new technologies that are now enabling enterprises to automate truly delightful customer experiences over the voice channel.
Opus Research and Speech-Soft Solutions describe critical steps businesses are taking to manage and maintain optimal customer care for both an on-premise and hosted environments.
Understand strategies and tactics for introducing AI-infused voice technologies into customer care channels (Webinar, Oct 5)
Uniphore’s Vijai Shankar joins Opus Research in this video discussion of the major impact of AI and automation on employee and customer experiences.
CX and Customer Care professionals are clamoring for solutions that make voicebots and chatbots more “affective” as an “Emotional AI” solution. What could go wrong?
Join Opus Research and LumenVox for a lively discussion (Tuesday, Sept 14) of how dramatic improvements in automatic speech recognition are shaping the voice channel.
In this webinar (August 19), Opus Research and [24]7.ai discuss specific techniques for how “Managed Customer Engagement” helps reduce costs, increase automation, and expand digital channel adoption.
Join Opus Research for a conversation with executives from Daon (July 28th) to hear how identity proofing and onboarding can make or break the modern customer experience.