Marking a major milestone in the roll-out of its next generation of open, unified communications (UC) hardware, software and services, Siemens Enterprise Communications has begun to unveil selected features of Project Ansible.
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Chinese Smartphone Maker TCL Selects Nuance’s Swype as Default Keyboard for U.S. Market
Up-and-coming Chinese OEM, TCL Communications Technology Holdings Ltd, has expanded its licensing agreement with Nuance, making Swype the default keyboard for its line of Android-based smartphones sold in the U.S.
Aspect Software Buys Voxeo for $150 million; Augments Self-Service and Cloud Offerings
Aspect Software, which provides customer interaction management, workforce optimization and business process automation software to companies around the world, is buying multi-channel self-service technology specialist Voxeo for a reported $150 million.
Automated Speech in Cars: Regressing to the Mean (Not Mean-Spirited)
As automakers seek differentiation through innovation, speech-enabled solution providers are coming under criticism and being called upon to step up their game.
Siri Adds Bing Search Results To Fulfill PVA Promise
It’s fascinating to watch Google evolve from a “search engine” into something much more interesting and complex. The rise of mobile, the launch of Google Now, the improvements in voice search and the more recent, conceptual introduction of what Google… Read More ›
Nuance’s Purchase of Tweddle Connect To Bring Personal Virtual Assistants to More Cars
In a transaction that is scheduled to close during the 3rd quarter of 2013, Nuance Communications is acquiring Tweddle Connect, a Seattle-based company whose technology powers the Entune™ “Infotainment” system that graces a growing number of Lexus and Toyota nameplates.
IBM launches Watson Engagement Advisor; Entry Level Virtual Assistant for “Smarter Commerce”
Big Blue introduced Watson Engagement Advisor at the SmarterCommerce Global Summit in Nashville, TN.
Growing its Cloud Thru Acquisition: Genesys Buys SoundBite Communications
Today the Boards of Directors at both Genesys and SoundBite approved a definitive agreement for Genesys to buy all of SoundBite’s shares for $5.00 each (a total exceeding $100 million).
Genesys Proactive Engagement Debuts at G-Force Conference: In Use by 17 Early Adopters
In response to demand for contact center resources that integrate well with e-commerce Web sites, Genesys Labs formally introduced a new product called Proactive Engagement at its G-Force customer care forum in Boca Raton.
McAfee’s LiveSafe Suite uses Face Recognition and Voice Biometrics to Protect Personal Information
Security software specialist McAfee (an Intel Company) has introduced a comprehensive new service called LiveSafe, to help individuals protect “unlimited number of PCs, Macs, smartphones or tablets.”