The Mayday button is a radical change in the customer care paradigm.
Articles
Twitter, Motorola Solutions and Boingo Wireless Join Google and Nokia at Place Conference
Place 2013: The Indoor Marketing Summit is the first event to take a comprehensive look at indoor location, marketing and analytics from a business perspective as well as the broader implications of indoor location for the entire digital marketing ecosystem.
Biometric-based Authentication is Front-and-Center on Apple’s iPhone 5s
Apple’s iPhone 5s will be remembered as the personal communications device that got people engaged in serious discussions of the virtues of biometric authentication at scale.
Reflections on SpeechTek 2013: Attention Turning to Role(s) of Speech-enabled, Intelligent Systems
Self-service professionals, speech scientists and VUI (voice user interface) experts, alike, are grappling with a new set of challenges borne of the need to support search, command and control and e-commerce in a “post-PC” but “pre-PVA” world.
Subtracting Siri Would Be a Mistake
Piper Jaffray’s Analyst Gene Munster reportedly issued a research note to clients speculating that Apple will exclude Siri from a forthcoming, low-cost version of the iPhone 5. Upon reflection it is my belief that such a tactic would be a big mistake.
Facebook Acquisition to Socialize Speech-to-Speech Translation
As part of its successful efforts to build major mobile mojo, Facebook is now poised to add “speech-to-speech” translation to its repertoire.
OK Google… Now We’re Talking!
Google’s new phone, the Moto X, enables its owners to take command of their digitized world without pressing a button, making a gesture or touching a screen.
Authentify’s xFA(TM) Brings Smartphones and Unique Cryptographs Together with Voice Authentication
A new service, called xFA(TM), from Authentify provides a glimpse of multifactor authentication’s future. Building on the company’s legacy of certificate-based, out-of-band, phone-based user authentication, the company is employing a new, screen-based approach to replacing OTP (one-time passwords) or KBA (knowledge-based authentication) in order to log-on to a secure network.
Project Ansible: Siemens and frog design Think Different About UC
Marking a major milestone in the roll-out of its next generation of open, unified communications (UC) hardware, software and services, Siemens Enterprise Communications has begun to unveil selected features of Project Ansible.
Chinese Smartphone Maker TCL Selects Nuance’s Swype as Default Keyboard for U.S. Market
Up-and-coming Chinese OEM, TCL Communications Technology Holdings Ltd, has expanded its licensing agreement with Nuance, making Swype the default keyboard for its line of Android-based smartphones sold in the U.S.