VBC New York 2015 brought together executives and decision-makers to learn how voice and multi-modal biometrics can help fight fraud, delight customers and deliver enterprise value. See the agenda and select presentations.
Articles
Tropo Acquired By Cisco To Be Innovation Platform for InterCloud App Developers
Cisco, the dominant, global provider of IP communications infrastructure announced its intent to complete the acquisition of Tropo before year’s end.
CallMiner Teams with SpeechPro to Support “Speaker Separation”
A partnership between analytics specialist CallMiner and SpeechPro programmatically distinguishes between a caller and a company representative.
New Details on Real World Voice Biometric Implementations
Voice biometrics-based solutions are gaining greater visibility with the general public, thanks to implementations by some of the most respected companies in the financial services industry.
Meet the Leaders in Voice Authentication and Secure Digital Commerce
VBC New York 2015 (May 4-5) is an opportunity to learn to how voice and multi-modal biometrics can help fight fraud, delight customers and deliver enterprise value.
Acuity Brands Acquires ByteLight To Shore Up Indoor Location Software for LED Lighting
The acquisition — for cash certain assets and patent portfolio — is a significant boost for Acuity Brands to offer indoor positioning services for retailers to engage mobile shoppers.
Google Adds Voice Biometrics to its Android Authentication Options
Version 7.0 of Google Play Services features “Trusted Voice,” which enables smartphone owners to speak a selected passphrase to receive updates or download new apps.
Intelligent Assistance Chronicles: Personal Virtual Assistants Meet Interactive Specialists
Personal Virtual Assistants and Intelligent Specialists will co-exist, interact and evolve jointly and separately.
India’s ICICI Bank Launches Voice Biometrics for Phone Banking
ICICI Bank becomes the first bank in India to deploy voice biometrics authentication to verify phone-based customers paying bills or transferring funds between accounts.
Research Sponsored by Aspect Software Shows “The Future of Customer Service is Self-Service”
A new study issued jointly by Aspect Software and The Center for Generational Kinetics provides research-based observations on fundamental changes in customer-to-business (C2B) conversations.