Enterprise Intelligent Assistants (EIAs) are quickly morphing from “assistants” into “advisors,” informed by decades of FAQs, contents of Web chats and transcripts of contact center recordings.
Articles
Amazon Makes Intelligent Assistance Easier With Alexa Voice Services and a Free SDK
Amazon created simple tools and APIs for app developers to use to add a human-like spoken interface to mobile, consumer electronic devices.
Intelligent Assistants Conference 2015 to be held at W New York October 13-14
IAC 2015 features real-world case studies from executives improving customer experience and self-service efficiency. Valid entries to the Intelligent Assistants Awards (IAAs) receive two complimentary passes to attend.
Mobile Engagement: How Context Enables Personalized Marketing
With contextual data, businesses can — for the first time — create highly personalized mobile marketing campaigns that engage consumers with the right information, including promotional offers, at the right time.
Eastern Bank Features Voice Biometrics for Authenticating Banking Customers
In what’s considered a first among North American banks, Massachusetts-based Eastern Bank has publicly unveiled a voice biometrics system for passively authenticating callers into its customer service centers.
Unleash the Hound! SoundHound to Houndify Intelligent Assistance
Hound raises the bar for rapid, responsive, multi-topic, natural language, spoken input to mobile devices for search, communications digital commerce and Q&A.
How Google, Apple, and Microsoft Are Building Intelligent Assistants for the Enterprise
The Big Three — Apple, Google, and Microsoft — are devoting significant research and development to improve their personal intelligent assistant offerings and further embed them into an enterprise application ecosystem.
Place Conference’s Vision: An Internet of Retailers
With all the attention paid to ROI (Return on Investment), most retailers are, to date, missing out on the upside of an IOR (Internet of Retailers).
Place Conference New York 2015 – Agenda & Presentations
Place Conference New York 2015 featured keynote case studies and interactive panel discussions to learn how grocers, retailers, malls, and other venues use location analytics and indoor positioning technologies to boost operational efficiencies, improve mobile strategies, and enhance the customer experience.
Webcast: Explosive Mobile Engagement: “Go Native”
Join Opus Research, Carla Fitzgerald, chief marketing officer with Smith Micro, and Sunil Marolia, VP of product management, in this live, interactive webinar as they discuss how location data helps deliver personalized mobile experiences.