As the biggest ticketing and event promotions business in the world, Ticketmaster International is employing intelligent assistants to automate customer self-service and boost online sales. [VIDEO]
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Intelligent Assistants in 2016: Customer Control Means False Choices
Acquisition and deployment of platforms that make things effortless for authenticated customers is not an effortless process for enterprise professionals.
2015 Enterprise Intelligent Assistant and VPA Retrospective
Now that the New Year is upon us, we have an opportunity to reflect back on the evolution of enterprise intelligent assistants (aka virtual agents and customer self-service bots) and virtual personal assistants (VPAs) over the course 2015.
Motion AI Looks to Disrupt Intelligent Assistant Market
By billing its service as an artificially intelligent chatbot, Motion AI seems intent upon disrupting more-established companies in the virtual assistant space that offer similar customer self-service solutions.
Genesys Acquires SpeechStorm: Signals Long-Term Plans for GVP to Support Multi-Channel CX
The acquisition of SpeechStorm is a good move by Genesys. It is a proven developer/partner whose line of software is an excellent augmentation of existing GVP capabilities.
Trend-Setting Atom Bank Turns to Biometric-based Authentication
Atom Bank has made voice and facial recognition key parts of its customer authentication strategy.
Intelligent Assistants = Artificial Intelligence for Customer Care
At Opus Research’s recent Intelligent Assistants Conference in New York (IAC-New York), more than 30 speakers provided a snapshot of the state of the current Intelligent Assistants (IA) landscape, and defined future trends.
Microsoft adds Voice Biometrics to its Developer Cloud
Microsoft now provides app developers with API-based access to voice biometric-based speaker identification. They call it “Speaker Recognition” and package it as part of its cloud-based “machine learning platform” called Project Oxford, which also features APIs for face recognition, speech… Read More ›
Nuance Launches Mix: An IA Development Platform For the Internet of Things
Nuance Mix is a Web-based development environment that enables software and app developers to add speech rec, natural language understanding (NLU) and conversational interactions to IoT.
MindMeld 2.0 Signals Greater Accuracy and Scale for Intelligent Assistants
MindMeld (formerly ExpectLabs) introduces a new platform to “achieve scale” as growth in voice and natural language search and device control accelerates in the coming years.