Now that the New Year is upon us, we have an opportunity to reflect back on the evolution of enterprise intelligent assistants (aka virtual agents and customer self-service bots) and virtual personal assistants (VPAs) over the course 2015.
Articles
Motion AI Looks to Disrupt Intelligent Assistant Market
By billing its service as an artificially intelligent chatbot, Motion AI seems intent upon disrupting more-established companies in the virtual assistant space that offer similar customer self-service solutions.
Genesys Acquires SpeechStorm: Signals Long-Term Plans for GVP to Support Multi-Channel CX
The acquisition of SpeechStorm is a good move by Genesys. It is a proven developer/partner whose line of software is an excellent augmentation of existing GVP capabilities.
Trend-Setting Atom Bank Turns to Biometric-based Authentication
Atom Bank has made voice and facial recognition key parts of its customer authentication strategy.
Intelligent Assistants = Artificial Intelligence for Customer Care
At Opus Research’s recent Intelligent Assistants Conference in New York (IAC-New York), more than 30 speakers provided a snapshot of the state of the current Intelligent Assistants (IA) landscape, and defined future trends.
Microsoft adds Voice Biometrics to its Developer Cloud
Microsoft now provides app developers with API-based access to voice biometric-based speaker identification. They call it “Speaker Recognition” and package it as part of its cloud-based “machine learning platform” called Project Oxford, which also features APIs for face recognition, speech… Read More ›
Nuance Launches Mix: An IA Development Platform For the Internet of Things
Nuance Mix is a Web-based development environment that enables software and app developers to add speech rec, natural language understanding (NLU) and conversational interactions to IoT.
MindMeld 2.0 Signals Greater Accuracy and Scale for Intelligent Assistants
MindMeld (formerly ExpectLabs) introduces a new platform to “achieve scale” as growth in voice and natural language search and device control accelerates in the coming years.
Beyond Q&A – AI for Intelligent Assistants
A discussion of how current state-of-the-art intelligent assistants evolve into artificial intelligence delivery mechanisms for customer service. Executives from Amtrak, Nuance, and MindMeld explain. [VIDEO]
Webcast: “What Really Happens When Customers Take Charge?”
More than 8 out of 10 customers are moving from one channel to another to complete a transaction or get an issue resolved. And, on average, they use more than 4 different “channels” over the course of their respective journeys…. Read More ›