Running atop Amazon’s AWS cloud-based computing platform, a company can set up a contact center with just a few clicks and then pay by-the-minute for actual usage.
Articles
Enterprise Chatbots: Winning Hearts, Minds and Loyalty in the Digital Age
Chatbots, or intelligent assistants, can overcome traditional silos and forge long-standing, conversational relationships with customers. This Opus Research report explores the expanding roles of chatbots and their impact on digital commerce and the future of customer care.
Amazon and Skyscanner To Present How Alexa Works on Behalf of Travelers
In a featured keynote at Intelligent Assistants Conference London, Amazon’s David Isbitski, along with Skyscanner, will describe how advances in machine learning and NLU assist in customer service and digital transactions.
Intelligent Assistants & Bots: Transforming Self-Service
Brainfood’s Martin Hill-Wilson recently interviewed Opus Research’s Dan Miller about how bots, AI and intelligent assistants are transforming self-service strategies.
For Brands, Past is Prologue for Alexa and Google Assistant
Enough time has passed to analyze consumer usage data and begin to draw some conclusions about the use of voice-first Intelligent Assistants.
Vertical Depth to Drive Popularity and Use of Bots and Intelligent Assistants
To make the leap from simple chatbot to helpful advisor, intelligent assistants require deep expertise in a specific business domain.
WSJ Interviews Luminaries on Pace and Impact of AI Expansion
In an interview with the Wall Street Journal, Andrew Ng, chief scientist at Baidu, and Neil Jacobstein, chair of AI and robotics at Singularity University, discuss the future possibilities of artificial intelligence. What does it all mean for customer care and digital commerce professionals?
When Einstein Meets Watson: What to Expect from the IBM/Salesforce Partnership
IBM and Salesforce have a partnership that defines how Salesforce’s Einstein, the CRM specialist’s inchoate Intelligent Assistant, will work with IBM’s Watson.
Amazon Developing Speaker Recognition Features for Alexa and Echo
News spread this week, thanks to a report from Time, that Amazon is working on a new feature that would give Alexa the ability to recognize an individual’s voice.
DARPA’s Latest Take on AI Illuminates the Course of Intelligent Assistance
The U.S. Defense Department’s advanced research agency unveils what it regards as three waves of artificial intelligence (AI). Interestingly, the insights map well to technical trends in the world of intelligent assistants.