C3 San Francisco (#C3SF2018 – Sept 12-13, Four Seasons Hotel) was designed to help organizations unlock the power of machine learning, natural language processing, AI, continuous authentication and intelligent assistance.
Articles
What Does it Mean for Commerce to be Conversational?
Fonolo’s Shai Berger shares observations from last week’s Conversational Commerce Conference and the meaning of “conversational” as central to the future of commerce, customer service and, more broadly, how people and companies are going to interact in the future.
Opus Research Report: “In the Post-Telephone World, it is all about Conversational Messaging”
Artificial Intelligence (AI) has arrived, and it is here to stay — And with NLP and NLU, AI continues to demonstrate business value, especially with respect to service excellence and customer retention via intelligent conversations.
Opus Research Report: “Global Survey: Drivers For Deploying Speech Analytics (Year 3)”
Key findings from this global tracking study on speech analytics, in its third year sponsored by Uniphore, include: adoption trends by region and industry; impact of compliance regulation; growing interest in real-time applications, business objectives, virtual agents.
Webinar: Key Findings Unveiled from Global Survey on Drivers for Deploying Speech Analytics (Aug 23)
Opus Research and Uniphore discuss findings from a global survey of 500 contact center and customer experience decision-makers to understand implications of Speech Analytics on enterprise customer care strategies.
Gateway to Conversational Commerce: Google’s Contact Center AI
Google caused a stir among contact center professionals by introducing Contact Center AI at the the Google Cloud Next Conference 2018 in late July.
Introducing bAIometrics: biometrics with {AI} inside
Modality-specific biometrics such as voice, finger, and facial are leveraging machine learning and deep neural networking for a far more efficient, multi-modal, context aware authentication — dare we say “bAIometrics”
Doing Conversation Commerce Correctly
“We have the technology!” What we need to work on is shared guiding principle to define success of Conversational Commerce, both for brands and individuals.
Get Your Nominations In for the 2018 Conversational Commerce Awards (CCAs)
Since 2014, Opus Research awards have showcased real-world implementations of conversational user interfaces for customer engagement, digital commerce, self-service, employee assistance, and intelligent devices.
Partners and Brands Define WhatsApp Business’s Ecosystem
The formal, public launch of WhatsApp’s Chat Ads and Business API, on August 1, marks progress in the evolution of Conversational Commerce’s service delivery infrastructure. In the eight months since parent company Facebook made single-button access to “business chat” using… Read More ›