Based on an informal assessment of my email inbox and the marketware I receive in the course of Web browsing and app use, “chatbots”, “answer bots” or just plain “bots” has become the accepted term for what Opus Research has… Read More ›
Articles
Opus Research Report: “Decision Makers’ Guide to Enterprise Intelligent Assistance” (2018 Edition)
Opus Research presents a comprehensive assessment of “enterprise-grade” Intelligent Assistant (IA) and chatbot solution providers underscoring the increased urgency felt by executives who champion the cause of Conversational Commerce.
IBM Research Shows Martech Paying Short Shrift to Voice-enabled Devices
When looking for opportunities to bring AI into marketing workflows the greatest common denominator has to be “all-of-the-above” and the focus of AI investment should be on both centralized and device-based resources that foster Natural Language Understanding, Machine Learning and Conversation Management.
Beyond Credit Scoring: TransUnion and Experian Signal a Credible Alternative for Identity and Fraud Management
Moves by TransUnion and Experian in the ID&V and Fraud space demonstrate continued investment in new security technologies and modalities, and also signal time for credit bureaus to disrupt themselves through distributed architectures.
Kroger, Ocado Team Up on Smart, AI Robotic Technologies for Grocery Retailers
U.K.-based Ocado, with $2 billion in 2017 retail sales, is an independent online grocer who recently showcased its Amazon Alexa skill for intelligent assistance at Conversational Commerce Conference London.
Semantic Machines Acquisition Acknowledges the Value of Improved Conversational User Interfaces
As proponents of a General Artificial Intelligence (“General AI”) prepare for “The Singularity,” which will ultimately meld computing resources with human organisms, #VoiceFirst service developers have their sights set, instead, on applying selected elements of AI to build better conversational… Read More ›
GDPR Compliance: Interactions Says “We Have an API for That!”
In anticipation of GDPR’s effective date of May 25th, Interactions LLC offers its clients access to a new API to support their efforts to comply both with the European Economic Area’s (EEA’s) regulations, as well as the U.S. Commerce Department’s “Privacy Shield” certification.
Google’s Duplex Paradox
“Have your bot call my bot.” That used to sound like the punchline of a bad joke about IA’s dystopic future. But it is a prospect that is no longer funny or farfetched, as was made amply clear when Google’s CEO Sundar Pichai showed off the latest conversational capabilities associated with Google Assistant.
Conversational Commerce Conference London 2018 – Agenda & Presentations
Opus Research’s Conversational Commerce Conference London (8-9 May) helped organizations unlock the power of machine learning, natural language processing, continuous authentication and intelligent assistance.
VoiceTrust Joins SpeechXrays Project to Merge Voice Biometrics, Acoustics and Facial Recognition
With over 15 years of voice biometrics development expertise, VoiceTrust will help accelerate SpeechXray’s delivery of a full multi-channel acoustic voice recognition and dynamic face recognition platform.