CX and Customer Care professionals are clamoring for solutions that make voicebots and chatbots more “affective” as an “Emotional AI” solution. What could go wrong?
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Webinar: “The Age of Voice Innovation, Part I: Attributes of the New Engine”
Join Opus Research and LumenVox for a lively discussion (Tuesday, Sept 14) of how dramatic improvements in automatic speech recognition are shaping the voice channel.
Zoho Proves That “Business Intelligence” Is Not an Oxymoron
The recent release of Zoho Business Intelligence (BI) Platform strikes a great balance between automation for data prep and AI for conversational queries and predictive analytics.
M&A Watch: Uniphore to buy Jacada; Simplify Conversational Service Automation Adoption
Uniphore expects to use the no code/low code development resources from Jacada to appeal to the community of power developers that are taking key roles in bringing RPA and CSA into the CX mainstream.
Webinar: “Managed Customer Engagement – A Disruptive Way Forward for CX”
In this webinar (August 19), Opus Research and [24]7.ai discuss specific techniques for how “Managed Customer Engagement” helps reduce costs, increase automation, and expand digital channel adoption.
Who’s Zooming Who? Five9 Becomes Part of Zoom’s UCaaS/CCaaS Full-Stack
Zoom has already humbled Amazon, Microsoft and other cloud leaders in the video meeting domain. Acquisition of Five9 is a signal event that obliterates once-and-for-all the UCaaS/CCaaS distinction.
The Under-Appreciated Power of Elegant Digital Onboarding
Both online and in the Real World digital commerce require a list of pre-requisite documentation that is both time-consuming and often prohibitive. Well-designed Remote ID Proofing practices and procedures eliminate such friction.
The Five Voice-First Fallacies
Five key misconceptions to consider when evaluating voicebot and Conversational AI industry trends, designing voice-only interfaces, and managing expectations for a VoiceFirst world.
The Power of The 3 A’s: Automate, Authenticate, and Analyze
Sestek’s full-stack of speech processing technologies enable organizations to increase efficiency and performance by capturing conversational insights to improve business flows.
Webinar: Digital Onboarding – The Gateway to Secure Remote Commerce
Join Opus Research for a conversation with executives from Daon (July 28th) to hear how identity proofing and onboarding can make or break the modern customer experience.