One intriguing application of Apple GPT lies in enhancing its legendary AppleCare offering, which provides high-touch customer support.
Articles
Microsoft’s Enterprise-Hardened Generative AI Offerings
Day One of Microsoft Inspire 2023, an annual event for the software giants myriad partners, included a formal introduction to the packaging and pricing of Bing Chat Enterprise and Microsoft 365 Copilot.
IBM Fine-Tunes LLMs for Customer Service with IBM Watsonx.ai
Watsonx.ai aims to reduce the ML expertise required for customizing foundation models using the “fine-tuning” approach.
Progress Report: Vendor Conferences Provide Mid-Year Snapshot of Conversational Cloud Offerings
As the first half of 2023 came to a close a succession of vendor events provided an opportunity to assess the state of the Conversational Cloud.
Snowflake and Databricks Acquisitions: The Shape of Things to Come for LLMs and Generative AI
In a rapidly evolving LLM and Generative AI landscape, companies seem to be frantically vying to stay ahead of the curve: Panic buying, or smart moves?
Salesforce Introduces Einstein GPT Trust Layer
New Salesforce services act as a safeguard, preventing Generative AI from exhibiting unwanted behavior and ensuring data privacy and security.
New Offers from Invoca Showcase Power of Generative AI
Invoca unveiled “AI-powered features” that support use cases that have positive impact on customer experience while streamlining processes with direct impact on a company’s bottom line.
Oracle and Cohere Form Partnership for Generative AI Services
Oracle recently announced a partnership with Cohere to develop generative AI services aimed at helping companies automate their business processes.
Opus Research Report: “State of Voice 2023”
Working in conjunction with Deepgram, the 2023 report provides a snapshot of what the sudden, fundamental rise in expectations in Conversational AI means for the speech industry.
Webinar: “Big Enough” Language Models: Domain-Specific Approaches to Speech AI
Join Deepgram and Opus Research (webinar, May 31) to learn the fundamental concepts of LLMs and its impact for real-world business approaches for Speech AI.