Join Deepgram and Opus Research (webinar, May 31) to learn the fundamental concepts of LLMs and its impact for real-world business approaches for Speech AI.
Articles
Voice Assistants to Benefit from Generative AI’s Popularity
Will the viral adoption of OpenAI’s ChatGPT and expanded availability of LLMs and generative AI resources drive similar, explosive growth for automated voice assistants?
The New Full Stack (Part 2): Zoom’s Federated Approach to LLMs
Organic adoption of Zoom’s Conversation Intelligence offerings reflects the rapid evolution toward next-gen apps that turn Zoom IQ into a smart companion.
“The New Full Stack”: Vonage And Ericsson
As a subsidiary of Ericsson, Vonage is adding deeper and wider foundational layers that support seamless mobility services made possible by application integration through 5G APIs.
2023 Global Survey: State of Intelligent Authentication and Contact Center Security
This exclusive global survey highlights the growing pressure on organizations to handle increasing call volumes and call complexities while simultaneously employing modern authentication and fraud prevention procedures.
Invoca’s PreSense Provides Contact Center Agents with Right Data, Right Time
In a partnership with Five9, the customized solution presents agents real-time caller context data (such as search keywords, web pages, shopping cart items) all gathered prior to answering the call.
Enterprise Connect Meets Gen “G” (for Generative)
Last week’s Enterprise Connect showcased how companies like Cisco, Genesys, NICE, Verint, and Zoom (among others) highlighted how well their enterprise customers are integrating Conversational AI into the routines of both customers and employees.
Opus Research Announces 2023 Conversational AI Award Winners
This year’s winners of excellence in Conversational AI deployments include: Johnson & Johnson, LBC Express, McKesson, TELUS and Memorial Hermann / Waypoint Healthcare Solutions.
Webinar: “Synthetic Voice and DeepFakes: What’s Real and What You Can Do About It”
A rapidly evolving threat landscape including Deepfakes and Synthetic Voice can take advantage of security holes within business organizations (Webinar | April 18)
The Composable CX Conundrum: Adopting the Right Approach
Learn how real-world implementations of Composable CX, led by companies like LumenVox, deliver superior customer experiences and major business advantages.