Offline analytics and indoor location will change the way that retailers, venue owners, manufacturers and brands think about operations, marketing and the customer experience. Opus Research predicts the market for indoor location and place-based marketing and advertising to surpass $10 billion by 2018.
Nuance Communications has launched a number of new products and partnerships at the Consumer Electronics Show (CES) in Las Vegas.
Integrations of speech recognition, natural language processing, artificial intelligence and strong, passive authentication portend a great year for Conversational Commerce.
Genesys Labs has organized a set of contact center capabilities into three distinct “editions.”
DBS, ING Bank, Vodafone, Australian National Tax Office, Aite Group share their insights on the value proposition for voice biometrics.
Place 2013 brought together the entire spectrum of companies building the indoor location ecosystem. Retailers, technology vendors, mobile developers, data providers, advertisers, agencies, and investors attended this unique, one-day event at the Palace Hotel in San Francisco and was the first-of-its-kind anywhere.