Sestek’s full-stack of speech processing technologies enable organizations to increase efficiency and performance by capturing conversational insights to improve business flows.
Intelligent Authentication
In the Intelligent Assistant Era, Voice Biometrics are the X-Factor
As voice-first interfaces and intelligent assistants become firmly entrenched into our lives, voice biometrics helps support relevant applications in healthcare, customer service, and entertainment.
Opus Research Report: “How to Thwart Fast-Changing Fraud Workflows”
Applying AI and biometrics-based authentication to thwart fraudsters helps build trust between companies and their customers while minimizing burdens on contact center agents and fraud investigators.
Opus Research Report: “State of Intelligent Authentication & Fraud Prevention 2021”
Based on a global survey of 250 of executive decision makers, Opus Research and SymNex Consulting present critical themes and near-term predictions for organizations implementing authentication technologies and fraud prevention solutions.
NICE’s Digital Solutions Group on Path to Leverage Conversational Intelligence
CXOne Expert extends the “perfect combination of machine efficiency and human touch” exemplified by NEVA from the agent desktop into direct conversations with customers.
Webinar: “New Truths about Self-Service – Enabling Conversational Intelligence”
In this on-demand video discussion, learn how Sestek is applying the “3 A’s” — automate, authenticate, analyze — to leverage conversational data in an AI-powered orchestration platform for real-world business benefits.
Nuance Under New Management: Implications for Conversational Commerce
While news of the Microsoft acquisition focused on healthcare, Nuance also brings formidable IP solutions for Conversational AI, biometrics, and customer engagement.
Amazon Connect Voice ID: “Authentication Lite” as a Pay-per-Use API
Without using “Voice Biometrics” in its online documentation, Amazon Web Services (AWS) now offers its Amazon Connect Voice ID for contact centers.
The Commercial Case for Intelligent Authentication
This next installment of the “The Business of Intelligent Authentication” video series delves into the real-world realities in developing the commercial case for customer authentication and fraud prevention.
Getting Contact Center Authentication Right in 2021
In this first installment of the “The Business of Intelligent Authentication” video series, Matt Smallman and Dan Miller address the security gaps of customer authentication in contact centers.