This annual report evaluates 22 solution providers from across the IAuth spectrum who are actively deploying technologies that improve enterprise security, efficiency and customer experience.
Intelligent Authentication
Say Goodbye to CCaaS: How The Conversational Cloud Will Evolve in 2022
Here are the trends that should inform enterprise investment and deployment of Conversational AI, Cloud-based Contact Centers and Intelligent Assistance in the coming year.
Network Intelligence: A Modern Approach to Authentication and Fraud Prevention
A free eBook describing key shortcomings of traditional call center authentication and how you can more effectively prevent fraud with network intelligence.
Webinar: “The Voice Assistance Challenge – Exceeding Customer Expectations”
Opus Research and Poly AI explore new technologies that are now enabling enterprises to automate truly delightful customer experiences over the voice channel.
Why Voice Platforms Need to Make Foundational Changes to Allow Multi-User Skills
Amazon, Google, and other voice platforms are leaving the hard, communal problems to skill developers.
The Authenticator’s Dilemma: Alternatives to Knowledge-Based Authentication in the Contact Center
Many organizations now use Automatic Number Identification (ANI) or Caller Line Identifier (CLI) to identify their customers, providing strong authentication when combined with Voice Biometrics.
Amazon Connect’s Voice ID Debuts Globally
Amazon Web Services (AWS) extends the availability of Amazon Connect Wisdom and Amazon Voice ID from “preview” status to general availability.
Looking Back: My First Day at Opus Research (a.k.a. Yesterday)
Wherein the new guy at Opus Research reflects on his first day as senior analyst.
“Audio Ergo Sum!” (Part 1)
Marketers continue to underestimate the importance of audio (voice and sound) as a ubiquitous presence in our daily lives and are poised to miss critical opportunities.
Adaptive Digital Onboarding: Key to Building Customer Lifetime Value
Daon’s unique approach enables enterprises to manage customer identity and authentication throughout their lifecycle and across channels with minimum friction and maximum assurance.