The latest release of Zoho Desk distinguishes itself by supporting conversations between enterprises and their customers that move effortlessly from bots to humans… and back again.
Intelligent Authentication
ValidSoft’s See-Say Provides Guaranteed Identity in the Zero Trust Era
See-Say combines voice biometrics and speech recognition with encrypted delivery in order to provide a low-friction, speedy, identity verification system.
Countdown to Conversational Cloud Conference (C3) 2022, It’s About D@mn Time!
Join Opus Research and your professional peers (New Orleans, Nov 10-11) for important conversations and timely presentations on how Conversational AI, automation, and digital technologies are transforming customer experiences.
Webinar: “No Guaranteed Identity, No Zero Trust!”
In this webinar with ValidSoft, learn how the recent high-profile Lapsus$ attack has made it abundantly clear that zero-trust must start with guaranteeing a user’s identity.
On AI’s Non-Conundrum Conundrum
Attempting to resolve the question of whether or not we should build AI and what regulations ensure safety when this technology is fully unleashed upon humankind?
How Strengthening Authentication with Guaranteed Identity Builds Trust and Security
Discover how ValidSoft’s voice biometrics-based and assurance solutions builds trust across communications platforms and encourages secure commerce.
Global Event: Voice Biometrics, Network Intelligence for Intelligent Authentication and Fraud Prevention
Experts share how fraud prevention and multi-factor authentication in call centers and online creates a path to reduce operating costs and improve the customer experience, while enhancing security.
Webinar: “Identity Assurance: Addressing the Achilles Heel of Multi-Factor Authentication”
Join Opus Research and ValidSoft for a lively discussion (May 18) on how voice biometrics is a marked improvement over popular approaches to multi-factor authentication (MFA).
Webinar: Unlock Your Call Centre
Join Matt Smallman, in a conversation with Opus Research’s Dan Miller, in the of launch a new book about the impact of traditional security and proven approaches to upgrade security, efficiency and caller experience.
Conversational Cloud Chronicles: Nuance and Genesys Join Forces Around Contact Center AI
On Tuesday, Jan 18, Nuance formally announced a “strategic partnership” with Genesys by offering mutual customers “integrated access” to a portfolio of “Nuances Contact Center AI” resources