The Intelligent Assistants space is red hot and has recently become crowded with personal assistants, personal advisors, customer-facing enterprise virtual agents, chatbots, and just plain bots. In the midst of this frenzy, our IA landscape defines core technology services that support all aspects of Intelligent Assistance and creates a deliberate taxonomy of intelligent assistant categories.
Intelligent Assistants Conference London 2016 is a gathering place for executives involved in e-commerce, customer care, emerging technologies, strategy & innovation, mobile self-service, and contact centre management.
The Intelligent Assistants Conference and Intelligent Authentication Conference (London | April 26-27) provides a single venue to meet visionaries, solution providers and your peers involved in customer care, contact centres, strategy & innovation, fraud & security, multi-factor authentication, and customer engagement.
TalkTalk, a provider of “quadruple play” communications and entertainment services, now enables its subscribers to use their voice to speed up secure access to its automated service lines.
My highlight for RSA 2016 was Nymi, a private company coming out of semi-stealth mode to build awareness of its first product, Nymi Band.
With the upcoming global rollout of Identity Check, a multi-factor biometric authentication solution for payments, MasterCard is staking its claim as an industry leader fostering the growth of secure digital commerce.
Waterfield Technologies, a U.S.-based system integrator specializing in customer care technology solutions, has acquired the WebSphere Voice Response (WVR) product line and operations to be delivered through newly formed subsidiary, Blueworx.
The IAuth (Intelligent Authentication) train has clearly left the station and banks are playing a major role.
In 2015, Opus Research issued the defining document for Enterprise Intelligent Assistants. Now Opus observes that Intelligent Assistants will require simple, secure, seamless ways to authenticate individuals so that they can provide highly personalized and trusted services.
Worldcore, an online payment service provider based in Prague with global ambitions, announced this week plans to use voice biometrics as a secure means of customer authentication.