Opus Research and IBM Security outline five concrete steps to develop and employ customer authentication technologies that are multi-channel, friction-free and create a pleasant customer experience.
Intelligent Authentication
Global Brands and Enterprises Gearing Up for IA-Squared 2016
Samsung, FedEx, USAA, Kaiser Permanente, Amazon, Nationwide and Toyota are among many firms interested in learning about how intelligent assistants and intelligent authentication improve the customer experience.
When Bots Go Bad: Why We Need Bot Authentication
As witnessed by Microsoft’s infamous chatbot, Tay, bad bots can become cyberbullies generating offensive tweets and potentially learning how to spam, scam and steal. How do we develop secure and safe bots?
Making the Case for Voice Biometrics in the Contact Centre
Nearly all implementations of voice biometrics are driven by promises to make it easier for customers to gain account access, reduce the time spent by front-line agents in authenticating customers, and making sure customers’ personal data and services are secure.
Charging Ahead with Intelligent Authentication in Financial Services
From Intelligent Authentication Conference London 2016: Matt Smallman, former Design & Strategy executive with Barclays and Lloyds Banking Group, talks about how to maximize the impact of voice biometrics implementations.
Knurld Poised to put Parent Company’s Neural Networking Tech into Practice
June 6 saw a cascade of very interesting announcements emanating from San Diego, headquarters city for KnuEdge™ Inc., formerly called Intellisis.
Opus Research Report: “Voice Authentication For the Digital Age”
Dan Miller, lead analyst & founder with Opus Research, outlines how real-time voice authentication, as a natural, convenient and conversational modality, is serving as a major accelerant to consumer acceptance.
“This is Our Moonshot” – The USAA Experience Challenge
From 2016 Intelligent Assistants Conference & Intelligent Authentication Conference London: USAA’s Darrius Jones describes how his company provides both intelligent assistants and simple security to a highly-diverse and geographically dispersed member base. [VIDEO]
MasterCard: The Role of Security and Simplicity in Identity Verification
With the rollout of Identity Check, a multi-factor biometric authentication solution, Identity Check, MasterCard has unveiled continuous identity verification as part of a contextually aware multi-layered approach to security in an increasingly connected world. [VIDEO]
The “Fourth Industrial Revolution” – Convergence of AI, IA, and IoT
In this keynote presentation from Intelligent Assistants Conference London, Geraldine McBride, CEO of MyWave, explains the need for customers to take control of their personal data when managing relationships with enterprises and service providers.