News spread this week, thanks to a report from Time, that Amazon is working on a new feature that would give Alexa the ability to recognize an individual’s voice.
Intelligent Authentication
Opus Research Report: “Digital Virtual Assistants”
In this report, Opus Research Lead Analyst & Founder Dan Miller outlines key strategies for enterprises to deploy text-based virtual digital agents that reach consumers on their preferred channels, serve rich content, and provide a more comprehensive customer care experience.
Santander Unveils Voice Payment Technology for Mobile Banking App
Santander releases an updated SmartBank app becoming the first UK banking firm to deploy voice payment technology to enable customers to make transfers using voice and taking steps to deliver a future banking experience.
Intelligent Assistance Meets Intelligent Automation
With the term “Intelligent Automation” popping up more frequently in the C-Suites of enterprises and service providers, how do the concepts of Intelligent Assistance and Intelligent Automation relate to each other?
Redefining UI: Compelling & Conversational Intelligent Assistants
How conversational user interfaces — voice, text, graphical, etc. — are meeting the needs of today’s bots and intelligent assistants? From Intelligent Assistants Conference San Francisco hosted by Opus Research. [VIDEO]
Amazon Lex Democratizes Alexa-powered Skills
With the introduction of Lex, Amazon has leapfrogged other metabot providers, like Apple’s Siri and Google Assistant.
Interactions Adds Voice Biometrics to Curo Platform
By adding caller authentication to the Curo Speech and Language Platform, Interactions is offering a customer care solution that reduces fraud, controls costs and enhances customer experience.
Who’s Your Metabot? What’s Next for Intelligent Personal Assistants
As Siri, Google Assistant, Amazon Alexa and other “metabots” build rich, third-party ecosystems, these intelligent personal assistants are unhooking the direct link between brands and their customers. [VIDEO]
Announcing Intelligent Assistants Conference London 2017
The groundbreaking Intelligent Assistants Conference series is designed for executives involved in digital commerce, chatbots, emerging technologies, self-service, optichannel authentication & security, customer care, strategy & innovation.
How Talk Talk Group Introduced Intelligent Self-Service to Transform the Customer Experience
With more then 4 million customers, UK’s Talk Talk Group is committed to improving the customer experience by pursuing strategies for intelligent authentication and intelligent assistance. [VIDEO]