Amy Stapleton offers a few gift ideas for technology enthusiasts, both young and old, ranging from a speech-enabled smart home device to the latest in intelligent assistants.
Intelligent Assistants
IntelliResponse’s Virtual Agent Will Fit Well With [24]7 Portfolio
[24]7’s acquisition of IntelliResponse is an important step in the development of the conversational engagement model that is becoming necessary in the mobile-first, multi-channel world of digital commerce and customer care.
How Marketing Leaders (MLs) Can Deliver Results and Keep Their Jobs (Part II)
Second of a two-part series that focuses on three key actions marketing leaders (ML) must take to increase his or her team’s impact and contribution to the company.
In a Vote of Confidence for Interactions AT&T Turns over the Keys to Its Watson Business Unit
From this day forward, Interactions will take the lead role in development, marketing, sales and integration of a full suite of automated speech recognition, text-to-speech, natural language understanding and voice biometric-based speaker ID and verification.
IBM Watson Annexes the Twittersphere Through Partnership
IBM’s partnership treats a real-time feed from Twitter as raw material to fuel insights, output and revenue opportunities for Big Blue’s cloud-based analytics, customer engagement platforms, and consulting services, respectively.
How Marketing Leaders (MLs) Can Deliver Results and Keep Their Jobs
First of a two-part series that focuses on three key actions marketing leaders (ML) must take to increase his or her team’s impact and contribution to the company.
LinguaSys Launches API Portal for Natural Language Processing Platform GlobalNLP
At the forefront of using a low-touch distribution models, LinguaSys launches an API portal for its GlobalNLP platform.
Intelligent Assistants Conference 2014 – Agenda and Presentations
[UPDATED: Added session videos] Held September 16, 2014 in San Francisco, the first-ever Intelligent Assistants Conference brought together industry pioneers and visionaries for case studies and in-depth panel discussions on how intelligent assistants are improving customer experience and self-service efficiency for brands and enterprises.
Meet IPSoft’s New Intelligent Assistant Robot: Amelia
IPsoft’s new intelligent assistant, Amelia, has the ability to execute business processes that go deeper than just handling customer service calls when combined with “Robotic Process Automation” (RPA).
How Hyatt Hotels Delivers Intuitive Customer Service with an Intelligent Assistant
In an interview with Tim Moynihan, Senior Analyst with Opus Research, Hyatt Hotel’s John Romano discusses the company’s strategy in providing “authentic hospitality” in customer call support.