IAC 2015 features executives from leading brands describing how virtual assistants for web chat, mobile apps, contact centers and e-commerce increase customer satisfaction, reduce costs and meet tangible business objectives.
Intelligent Assistants
Facebook Launches M, the Mobile, Messenger-Based Intelligent Assistant That Taps Human Expertise
Facebook soft-launches an intelligent virtual assistant embedded within the company’s Messenger iOS and Android apps that combines artificial intelligence with human-supervised assistance.
SpeechTek Conference Reflections: Disruption, Transformation & Intelligent Assistance
At this year’s SpeechTek several speakers and exhibitors made a strong case for “business transformation,” as opposed to disruption.
Intelligent Assistants Awards Honor Best-in-Class Automated Self-Service Systems
Three winners will be awarded at Intelligent Assistants Conference (Oct 13-14) that show innovation, prove business value and deliver a superior customer experience.
Enterprise Intelligent Assistants are Everywhere!
You don’t need an Intelligent Assistant of your own to tell you that the age of Intelligent Assistance is already upon us (although it could). The work they are doing for millions of customers of hundreds of firms in dozens of countries speaks for itself.
Opus Research Report: “Decision-Makers’ Guide to Enterprise Intelligent Assistants”
Opus Research defines “Eight Characteristics of Highly Successful Enterprise Intelligent Assistants (EIAs)” and identifies 13 firms whose platforms offer human-like, automated services as a natural user interface for customer care and self-service.
Cortana Analytics: Microsoft’s Push Into Enterprise Intelligent Assistance
With the announcement of Cortana Analytics Suite, Microsoft is offering intelligent assistance for the enterprise with business-ready components for machine learning and predictive analytics.
Google and Facebook Pursue Different Flavors of Intelligent Assistance
Google and Facebook are stirring up activity in the realm of Intelligent Assistance.
Dual Evolutionary Paths for Intelligent Assistants
Enterprise Intelligent Assistants (EIAs) are quickly morphing from “assistants” into “advisors,” informed by decades of FAQs, contents of Web chats and transcripts of contact center recordings.
Amazon Makes Intelligent Assistance Easier With Alexa Voice Services and a Free SDK
Amazon created simple tools and APIs for app developers to use to add a human-like spoken interface to mobile, consumer electronic devices.