The Intelligent Assistants Conference and Intelligent Authentication Conference (London | April 26-27) provides a single venue to meet visionaries, solution providers and your peers involved in customer care, contact centres, strategy & innovation, fraud & security, multi-factor authentication, and customer engagement.
Intelligent Assistants
Why IoT Needs Intelligent Assistants
As the natural user interface of IoT, intelligent assistants have the ability to interact with connected devices to make them easily accessible and complete tasks on our behalf.
5 Steps for Architecting Your Company’s Digital Self-Service Strategy
USAA, Shell Corporation, Ticketbis, Swedbank and ING are among the many firms using intelligent assistants to address customer support challenges. Hear their case studies at Intelligent Assistants Conference London (April 26-27).
How Voice Plays into the Rise of the Conversational UI
A new user adoption survey by MindMeld shows more people are using their voice to get things done on smartphones and how voice-assisted Conversational UI continues to gain traction.
We Hear an Echo: Sharing Economy Strikes a Balance Between Artificial Intelligence and Human Input
The one product that best epitomizes the shift in making technology bend to serve us humans, rather than the humans literally mutilating themselves (ruining their posture, their vision, their social face-to-face connectivity with fellow humans) just so that they can extract value from technology, is the Amazon Echo.
Sony Concept Products Foreshadow a Shift to Voice
At this week’s Mobile World Congress, Sony demoed two new products in the Xperia line that rely on voice control and usher in a new phase of devices for intelligent assistance.
X.ai – Building a World Where You’ll Never Have to Herd Cats Again
Opus Research got a glimpse into a future without the drudgery of setting up meetings during a conversation with x.ai’s CEO and founder Dennis Mortensen.
Opus Research Report: “Foundations of Intelligent Authentication, Part 1: Definitions, Landscape and Use Cases”
In 2015, Opus Research issued the defining document for Enterprise Intelligent Assistants. Now Opus observes that Intelligent Assistants will require simple, secure, seamless ways to authenticate individuals so that they can provide highly personalized and trusted services.
Messaging: The Future of Brand Engagement?
By enabling brands to have personal, real-time conversations with consumers on messaging platforms — such as chatting with Disney’s Miss Piggy via Facebook Messenger — companies such as Imperson and MSG.ai are using intelligent assistants to reach a much wider audience.
Interactions’ Curo May be the Cure for the Common IVR
Interactions LLC has announced a set of innovations that represent the integration of the AT&T Watson platform, now branded as Curo™.