Kasisto’s Kai and the American Express Facebook Messenger bot allow access to customer banking information and act as account advisors offering tips to the cardholder.
Intelligent Assistants
Expedia’s New Chatbot Represents a First Step in Messaging-Based Intelligent Assistance
By typing a message to @Expedia within Facebook Messenger, the bot immediately responds with an offer to help you find a hotel.
Prize-Winning Alexa Skill from USAA Reveals Meaning of Intelligent Assistance
A simple statement to a conversational interface can initiate a relatively complex set of computational and analytic activities resulting in a prescriptive call to action that culminates in a transaction.
How Swedbank’s Virtual Assistant Benefits Customers and Agents
Swedbank’s virtual assistant engages in automated conversations to solve customers’ problems and helps employees deliver next best actions to improve customer care. [VIDEO]
LinkedIn Will Bring Richer Context to Cortana in its Role as an Enterprise Intelligent Assistant
Imagine the possibilities if we give Cortana access to our LinkedIn profiles, network of connections, groups and complete set of professional interests.
“This is Our Moonshot” – The USAA Experience Challenge
From 2016 Intelligent Assistants Conference & Intelligent Authentication Conference London: USAA’s Darrius Jones describes how his company provides both intelligent assistants and simple security to a highly-diverse and geographically dispersed member base. [VIDEO]
MasterCard: The Role of Security and Simplicity in Identity Verification
With the rollout of Identity Check, a multi-factor biometric authentication solution, Identity Check, MasterCard has unveiled continuous identity verification as part of a contextually aware multi-layered approach to security in an increasingly connected world. [VIDEO]
Intelligent Assistance For The Hospitality Industry
The hospitality space is a target for disruption, especially the hotel industry. Marriott, Radisson and Booking.com are fighting back with Intelligent Assistance.
The “Fourth Industrial Revolution” – Convergence of AI, IA, and IoT
In this keynote presentation from Intelligent Assistants Conference London, Geraldine McBride, CEO of MyWave, explains the need for customers to take control of their personal data when managing relationships with enterprises and service providers.
Announcing Intelligent Assistants & Intelligent Authentication Conferences San Francisco (Sep 12-13)
Call for speakers for executives involved in digital commerce, customer care, emerging technologies, self-service, fraud reduction, chatbots, continuous authentication, strategy & innovation.