Recent announcements from Nuance, Genesys, IBM and LivePerson underscore how companies are finding huge benefits in combining artificial intelligence tools and human workers to improve customer service.
Intelligent Assistants
How Intelligent Assistants Can Address Complexities of Self-Sovereign Identity
Heavy fines and the potential for data breaches can lead to public shaming of top executives and spell huge incentives for companies to outsource management of personal data.
IBM Makes Watson Smart on Financial Regulations
With Watson Regulatory Compliance, IBM aims to help compliance professionals wade through massive amounts of financial regulation data using machine learning and the power of intelligent assistance to execute a complex job.
Advanced Text-To-Speech Promises New Possibilities for Siri (and Others)
Truly natural sounding TTS will open up new worlds of possibilities for voice app developers, brands, and customer support teams.
Don’t Miss A Great Opportunity to Attend Intelligent Assistants Conference San Francisco
Opus Research’s Intelligent Assistants Conference, which began in San Francisco in 2014, is the first, best and only event dedicated to digital self-service
Facebook & Amazon Put Resources Behind Making Bots More Conversational
As “voice first” continues to gain momentum, Facebook and Amazon are leading efforts to make conversational interactions with artificially intelligent automated assistants more natural and seamless.
Interactions Bolsters Social Media Engagement with Acquisition of Digital Roots
By bolstering its core intelligent assistance technologies with AI-based social media customer engagement, Interactions is poised to deliver global solutions and operate over all customer channels.
Bing Business Bots: Powering Intelligent Assistance for Small Businesses
With a full suite of natural language understanding, artificial intelligence, and bot building tools, Bing Business Bots is an obvious yet brilliant service offered by Microsoft for small businesses.
Announcements Signal Heated Competition in Metabot Space
New services from Microsoft Cortana and Amazon Alexa show the rapid evolution of metabot platforms — including those Google Home / Assistant, Apple Siri, Samsung Bixby — as each vie for primacy among intelligent assistants.
The Cisco/MindMeld Connection: Conversational Assistance for Spark and Contact Centers
Cisco is acquiring MindMeld (formerly ExpectLabs), whose CEO and founder Tim Tuttle has been one of the most eloquent proponents of using computers to understand what people say accurately and at scale.