At Dreamforce 2017 Salesforce showcased implementations of myEinstein that reverberate throughout the highly volatile #IA Ecosystem.
Intelligent Assistants
Webinar: Executive Survey — Drivers for Deploying Speech Analytics (2017 Edition)
In the second year of a global tracking study, Opus Research presents findings from a survey of 500 business decision-makers to understand their perspectives in evaluating and deploying Speech Analytics platforms and services.
How Royal Bank of Canada Built Operational Improvements with an AI Virtual Assistant
In a case study demonstration and live demo at the 2017 IA Conference San Francisco, RBC showed how a new conversational interface increased customer satisfaction for Canada’s largest bank.
Announcing the 2018 Conversational Commerce Conference Global Series
Opus Research, the firm that coined the term “Conversational Commerce,” is proud to announce the launch of a global series of conferences that tackle real-world opportunities and challenges of Intelligent Assistance and Intelligent Authentication.
Case Study: IP Australia’s Alex Improves Digital Self-Service with Human-Like Interactions
As part of a digital transformation mandate, the Australian government agency greatly enhanced digital self-service in supporting over 50,000 customer interactions thanks to an intelligent assistant developed by Datacom.
Case Study: Conversational AI Powers DBS digibank’s Virtual Banking Assistant
DBS digibank, India’s first mobile-only bank, is leveraging Kasisto’s conversational AI platform, KAI Banking, to acquire new customers, drive digital engagement and reduce operating costs.
Next IT Tackles IA’s “Black Box” Syndrome Head on With Alme Conversational Intelligence
Next IT has a new service offering that takes the lid off of the “black box” approach to IA by making its library of 90,000 business intents and 165,00 unique actions garnered for 11 vertical industries commercially available.
Case Study: How FedEx Is Leveraging Intelligent Assistants, AI, and Natural Language Understanding
With 12 million shipments a day and a target audience of over 55 million unique visitors to fedex.com, FedEx deployed an AI-powered virtual assistant, handling over 6.7 million conversations in North America alone, yielding an 80%-81% first contact resolution rate.
Intelligent Assistants Conference San Francisco 2017 – Agenda & Presentations
Hosted by Opus Research, IA Conference San Francisco 2017 featured FedEx, IHG, Samsung, Facebook, Jordan-Nike, L’Oreal, Royal Bank of Canada, Comcast, IP Australia, and Ageas Insurance, among others, showcasing how brands and enterprises are introducing intelligent assistants for automated digital self-service, conversational marketing and customer service.
Intelligent Assistants Conference Features Case Studies in Conversational Commerce
The move to Conversational Marketing is a trend that will be tracked in future Opus Research events. Presentations will be available to view on the opusresearch.net web site.