The trial “digital dermo-advisor,” developed for the Canadian market by Automat, produced impressive business metrics and serves as a precursor for the economics of conversational messaging models.
Intelligent Assistants
What to Make of Apple Business Chat (beta)
Apple Business Chat’s “beta” is the alpha and omega of Conversational Commerce. It’s also “Yet Another Walled Garden” (YAWG).
The Democratization of Conversational Technologies
The growth of Conversational Commerce is emphatically customer driven. The population of 3+ billion smartphones are now in use for web browsing, search, messaging, making payments and carrying on conversations.
The Conversational Commerce Revolution Continues: John Chambers to Anchor Keynote Panel at C3 San Francisco
A keynote panel with the former Chairman and CEO of Cisco, case studies from Autodesk and VIPShop, and in-depth panel discussions — C3 SF is designed to connect the dots for digital transformation.
The Contact Center is Dead. Long Live the Contact Center
Based on an informal assessment of my email inbox and the marketware I receive in the course of Web browsing and app use, “chatbots”, “answer bots” or just plain “bots” has become the accepted term for what Opus Research has… Read More ›
Opus Research Report: “Decision Makers’ Guide to Enterprise Intelligent Assistance” (2018 Edition)
Opus Research presents a comprehensive assessment of “enterprise-grade” Intelligent Assistant (IA) and chatbot solution providers underscoring the increased urgency felt by executives who champion the cause of Conversational Commerce.
IBM Research Shows Martech Paying Short Shrift to Voice-enabled Devices
When looking for opportunities to bring AI into marketing workflows the greatest common denominator has to be “all-of-the-above” and the focus of AI investment should be on both centralized and device-based resources that foster Natural Language Understanding, Machine Learning and Conversation Management.
Kroger, Ocado Team Up on Smart, AI Robotic Technologies for Grocery Retailers
U.K.-based Ocado, with $2 billion in 2017 retail sales, is an independent online grocer who recently showcased its Amazon Alexa skill for intelligent assistance at Conversational Commerce Conference London.
Semantic Machines Acquisition Acknowledges the Value of Improved Conversational User Interfaces
As proponents of a General Artificial Intelligence (“General AI”) prepare for “The Singularity,” which will ultimately meld computing resources with human organisms, #VoiceFirst service developers have their sights set, instead, on applying selected elements of AI to build better conversational… Read More ›
GDPR Compliance: Interactions Says “We Have an API for That!”
In anticipation of GDPR’s effective date of May 25th, Interactions LLC offers its clients access to a new API to support their efforts to comply both with the European Economic Area’s (EEA’s) regulations, as well as the U.S. Commerce Department’s “Privacy Shield” certification.