As businesses of all sizes investigate how and why to introduce “Conversational AI”, Opus Research and Inference Solutions explain why Natural Language will shape the future of Conversational Commerce.
Intelligent Assistants
IBM’s Think 2019 Shows the Potential for Human+AI Intelligent Assistants
Think 2019 showcased a slew of sessions and topics delving into real-world opportunities of humans and machines working together, namely with IBM’s Watson Assistant.
Twilio Lures Tropo’s CTO to be Chief Architect for Flex
Opus Research seldom makes note of personnel changes on this site, but the hiring of Jose de Castro as Sr. Architect for Twilio Flex confirms the reality of a new world order for the Communications Platform as a Service (CPaaS)…. Read More ›
Zoho Brings Conversational AI to Full Suite of CRM and Customer Service Products
As a leading provider of business, collaboration, and productivity applications, Zoho has integrated conversational AI capabilities into its suite of products with “Zia,” an intelligence-enabled assistant and analytics engine.
Opus Research Report: “Machines Search for Meaning: Tackling the Chaos of Big Data for Customer Care with AI”
How the implementation of Conversational AI can deliver pleasant customer experiences, improved agent and supervisor job satisfaction, and higher customer value.
Vector Capital’s Acquisition of Aspect Emphasizes Both Customer and Agent Experiences
With more than $100 million of equity capital, Aspect sets its sights on how next-generation contact centers improve customer engagement with conversational, self-service tools and allow agents to focus on higher-value, customer-centric activities.
Interactions & Next Caller Partner to Beef Up Fraud Reduction Through Intelligent Virtual Assistants
Interactions’ partnership with Next Caller formalizes the layered approach it is taking to strengthen the security of conversations conducted through its IVA.
Conversational Commerce 2019: From Ego to Production in Record Time
With thousands of brands evaluating their options for implementing chatbots and intelligent virtual assistants it is clear that “Conversational Commerce” is no longer about platitudes or vague concepts; it’s about money.
Data Show How Chatbots Help Businesses Perform Better and Improve Customer Experience
Ubisend releases a “cheatsheet” data report on how chatbots and intelligent assistants are helping global businesses benefit from day-to-day improvements in customer care, operational efficiencies and conversational marketing.
Five Guiding Principles for Conversational Commerce in 2019
2019 approaches and the C-word, “Conversational” is everywhere. It has become the ubiquitous antecedent on websites, product collateral and analyst reports touting “Conversational AI”, “Conversational Marketing”, “Conversational Analytics” and (my personal favorite) “Conversational Commerce”. Its importance already extends beyond Contact… Read More ›