A public preview unveiling of Power Virtual Agents tool showcases “no code” bot-building tools for customer support specialists and subject matter experts.
Intelligent Assistants
Vonage Rebranding Signals Single CPaaS Approach
Vonage’s secret weapon will be its microservices marketplace (formerly known as Nexmo) and the flexibility that its platform affords for both customers and go-to-market partners as they seek a combination of cloud-based solutions that fulfill on business case-driven use cases.
Invoca Pushes Signal Discovery For Analyzing Customer Conversations
Newly released conversational analytics tool evaluates inbound customer conversations to help gather business insights, discover high-intent prospects and improve customer service.
Webinar: “Global Speech Analytics Survey, Destination 2020”
Why enterprise contact centers are showing growing interest in AI and Conversational Service Automation to bolster employee efficiency and improve the customer experience.
Opus Research Report: Global Survey of Speech Analytics and Conversational Service Automation: Destination 2020
A four-year tracking survey of decision-maker’s attitudes about Speech Analytics technologies shows growing interest in real-time customer journey orchestration, AI and Conversational Service Automation.
#C32019 Validates the Business Value of Conversational Engagement
Opus Research’s 2019 Conversational Commerce Conference showcased conversational technology solutions from prominent brands and enterprises that help save money, create revenue, and improve customer experiences.
Conversational Commerce Conference 2019 – Agenda & Presentations
Brands and enterprises present case studies on key business opportunities for deploying NLP and conversational technologies for sales & marketing, service automation and customer engagement.
Citizens Banks, Frontier, and Xfinity Home Named 2019 Conversational Commerce Award Winners
Opus Research Awards are intended to showcase excellence and achievement for real-world enterprise deployments of Conversational AI technologies that are focused on customer experience and business value.
Opus Research Series: “Vendors That Matter: Discourse.ai”
In this paper, Opus Research outlines how the “Better Bots Faster” movement benefits greatly from Discourse.ai’s technology and approach to high levels of automation.
Conversational Commerce Prep: Getting Things Right
The Conversational Commerce Conference (C3) is the one industry gathering that will tell-it-like-it-is; balancing real-world experience with informed technology forecasting.