Newly released conversational analytics tool evaluates inbound customer conversations to help gather business insights, discover high-intent prospects and improve customer service.
Intelligent Assistants
Webinar: “Global Speech Analytics Survey, Destination 2020”
Why enterprise contact centers are showing growing interest in AI and Conversational Service Automation to bolster employee efficiency and improve the customer experience.
Opus Research Report: Global Survey of Speech Analytics and Conversational Service Automation: Destination 2020
A four-year tracking survey of decision-maker’s attitudes about Speech Analytics technologies shows growing interest in real-time customer journey orchestration, AI and Conversational Service Automation.
#C32019 Validates the Business Value of Conversational Engagement
Opus Research’s 2019 Conversational Commerce Conference showcased conversational technology solutions from prominent brands and enterprises that help save money, create revenue, and improve customer experiences.
Conversational Commerce Conference 2019 – Agenda & Presentations
Brands and enterprises present case studies on key business opportunities for deploying NLP and conversational technologies for sales & marketing, service automation and customer engagement.
Citizens Banks, Frontier, and Xfinity Home Named 2019 Conversational Commerce Award Winners
Opus Research Awards are intended to showcase excellence and achievement for real-world enterprise deployments of Conversational AI technologies that are focused on customer experience and business value.
Opus Research Series: “Vendors That Matter: Discourse.ai”
In this paper, Opus Research outlines how the “Better Bots Faster” movement benefits greatly from Discourse.ai’s technology and approach to high levels of automation.
Conversational Commerce Prep: Getting Things Right
The Conversational Commerce Conference (C3) is the one industry gathering that will tell-it-like-it-is; balancing real-world experience with informed technology forecasting.
Oracle Adds Conversational Intelligent Assistants to Enterprise Apps
At OpenWorld this week, Oracle launches an AI voice assistant and unveils plans to have its Digital Assistant integrate with Microsoft’s Teams collaboration platform.
Opus Research Report: “Learning From Lisa – What Alight’s Intelligent Virtual Assistant Teaches Us”
Alight Solutions, a provider of human capital solutions to help employees navigate the complexity of health, wealth and HR, recently introduced an intelligent virtual assistant (“Lisa”) to help employees through the open enrollment process.