The lack of ubiquitous voice apps and general blasé uptake of voicebots by consumers has Opus Research and Speechly asking the question: are voice assistants necessary? Join this live, interactive webinar (Aug 9)
Conversational Intelligence
Microsoft’s Digital Contact Center Debuts: Nuance and Microsoft Enter the Conversational Cloud
If you were looking for a sign of how formidable this Nuance and Microsoft partnership would eventually become in the customer engagement and contact center space, here is your warning shot.
On The Dogma of The Self-Contained Voicebot
The expert work of the VUI designer should enable any human user to converse and engage with any voicebot smoothly and effectively.
Opus Research Report: “Decision Makers’ Guide to Enterprise Intelligent Assistants (2022 Edition)”
Industry-defining report evaluating automated, Conversational AI solutions for customer care, live agent support, IT and human resources, product development teams, and sales and marketing.
Invoca’s Multi-Location CX, Conversational Intelligence to Optimize the Caller Experience
Invoca for Multi-Location CX combines Invoca’s AI-powered speech analytics, automated call scoring, intelligent call routing and conversational IVR capabilities into one centralized platform.
Zoho Launches Marketing Plus, a Unified Platform for Marketing Activities and Intelligence
Marketing Plus focuses on marketing project and deployment orchestration, management, and measurement, providing stakeholders across the entire marketing organization with a unified view of collaboration details, campaign status, and performance.
On Voice First Affordances
Why Conversational Voice First interfaces (Amazon Echo, Google Assistant, Samsung Bixby, Apple Siri) need a standard and a common protocol in order to cue what the user is expected to say.
Webinar: “Identity Assurance: Addressing the Achilles Heel of Multi-Factor Authentication”
Join Opus Research and ValidSoft for a lively discussion (May 18) on how voice biometrics is a marked improvement over popular approaches to multi-factor authentication (MFA).
Enterprise Connect: Where the Conversational Cloud Reigns
The whole thing felt…normal? I think that’s the word, normal. Enterprise Connect 2022 kicked off a series of good ol’ fashion in-person events for the Opus Research team and marked the return to “conference normal” for so many of you,… Read More ›
The Five Key Constituencies of Voice & Audio
Detailing the five personas who are, or at least should be, cheering for voice and audio: The Creator, The Advertiser, The Physically Busy, The Physically Challenged, and The Young.