Five9’s Justin Guerra explores the very human reasons “conversational” bots fail to engage customers and offers strategies you can employ today to keep the CX promise.
Conversational Intelligence
Webinar: “Addressing Challenges of the New Economy with Conversational Intelligence”
Hear how Spectrum Retirement Services leverages Conversational Intelligence to spend smarter and improve ROI on marketing budgets, all while prioritizing the customer.
Webinar: “Making Bots Better: Leveraging Transformer-Based Solutions”
Join Knowbl and Opus Research to learn how the latest transformer-based, large language models (like ChatGPT) enable enterprises to deliver on the self-service promise of Conversational AI.
Opus Research Report: “2022 Conversational Intelligence Intelliview”
Evaluating successful Conversational Intelligence initiatives that accelerate sales, enhance employee productivity, optimize marketing campaigns, improve intelligent assistants, and provide a defined competitive advantage.
Knowbl Case Study with Insightrade: No Training Required!
Join the founders of Knowbl and Insightrade for a case study on how a new transformer-based product took a crypto company to hundreds of intents in days.
Webinar: “Conversational Intelligence: Measurable Results Through Better Listening”
Join Opus Research, GoDaddy, and LivePerson (Dec 6) to learn real-world case studies and detailed high-impact use cases for Conversational Intelligence.
Foundations of the Conversational Cloud: C3 2022 Opening Remarks
Opening remarks from Opus Research C3: Foundations of the Conversational Cloud, from New Orleans! #OpusNOLA22
Countdown to Conversational Cloud Conference (C3) 2022, It’s About D@mn Time!
Join Opus Research and your professional peers (New Orleans, Nov 10-11) for important conversations and timely presentations on how Conversational AI, automation, and digital technologies are transforming customer experiences.
The Conversational Cloud by Another Name: “Suiteform”
At its recent Analyst Summit, NICE Ltd introduced the “Suiteform” which it expects to become a de facto standard for combining suite of services for digital CX into a “platform”.
Commoditization Chronicles: How OpenAI’s Whisper Will Make Robust Voice User Interfaces Ubiquitous
Lost in the hoopla surrounding the uptake of DALL-E 3 is the open sourcing of another OpenAI product, Whisper, a general-purpose speech recognition model trained on a large dataset of diverse audio.