To kick off SpeechTek 2014 Conference, I participated in an exceptionally interesting panel organized by Jibo’s Roberto Pieraccini to discuss “New Technologies Coming Soon.” In retrospect, term “coming soon” was a misnomer. Two of the panelists – Bernard Brafman of… Read More ›
Coca-Cola, Domino’s Pizza, Hyatt Hotels, and Schlage will be among brand leaders to present how virtual assistants improve the customer experience and self-service efficiency at Intelligent Assistants Conference 2014.
The South African Social Security Agency (SASSA) has deployed a voice biometrics-based authentication system in the administration of state welfare grants for citizens receiving social security benefits and services.
A recent survey, conducted by two-factor authentication provider Swivel Secure, found some 74.2% of business owners keep a written log or have another type of offline system to record passwords.
Empirix is acquiring a provider of real-time analytics to test, monitor and manage wireless networks to improve the customer experience. Here’s why:
Opus Research believes competitive forces, technology challenges, and privacy concerns will see the indoor location industry evolve to embrace opt-in strategies for in-store marketing as part of a retailer’s “omnichannel” approach in communicating with customers.
Will technology from Cycorp and IBM contribute to the smarter intelligent assistants of the future?
With an emphasis on delivering souped-up anlaytic capabilities to understand customer conversations across any channel, at scale and in real-time, both eGain and NICE Systems announced new platform soultions
In June 2014, Genesys and IBM formed a partnership which to insure that IBM’s Watson’s “cognitive computing” capabilities are integrated with Genesys’ Customer Experience (CX) platform.
19,000 former firefighters and police who are members of the government pension program can use to prove their eligibility to receive transfer payments over the phone, rather than having to appear at a government office or bank branch, under a program called Viva Voz.