Taking advantage of high-powered computers and servers in The Cloud, long-time speech and text analytics specialist Nexidia is expanding the footprint of its core product well beyond the confines of the contact center.
Conversational Intelligence
Amazon’s “Fire” Phone and MayDay Will Redefine “Mobile Assistance”
At the launch event, Amazon CEO Jeff Bezos positioned MayDay as an alternative to the dreaded “Droid Forums.”
Gotta Be Gotta Be Dom! That’s Domino’s New Intelligent Assistant
Dom is the product of work that Domino’s has been doing with Nuance Communications, and is a branded version of Nina Mobile, which made its debut roughly two years ago.
Five9’s Summer Release Accelerates Integration of SoCoCare
At Call Center Week in Las Vegas Five9 officially launched the Summer Release of its core cloud-based contact center offering.
SpeechPro To Offer VoiceKey Platform Through Avaya’s DevConnnect MarketPlace
Voice security specialist SpeechPro announced plans to make available its voice biometric platform, VoiceKey, through Avaya’s DevConnect, an online marketplace for customers to integrate third-party products and solutions.
Interactive Intelligence Takes a “Pure” Approach With New Cloud-Based Offer
Interactive Intelligence announced PureCloud℠ a new suite of cloud-based services for communication, collaboration and customer engagement.
New Apple iOS to Ship with Baked in “Hey, Siri” Feature
“Hey, Siri” was the top feature promoted by Craig Federighi, senior vice president of Software Engineering, when he introduced iOS 8 at WWDC (Apple’s World Wide Developer Conference).
Aspect Poised to Deliver Solid Offerings for Omnichannel, Cloud Services
Aspect has done nice job of connecting key market trends to their product and services offerings
VBC San Francisco 2014 – Agenda & Presentations
With keynote presentations from U.S. Bank and Banco Santandar Mexico, VBC San Francisco 2014 included industry stalwarts and technology visionaries in voice biometrics, fraud prevention and security & authentication.
Adtech Global Ignite Delivers Business Value with Speech Analytics
Adtech Global Ignite, based on Verint’s 360 Speech Analytics solutions, enhances value through deep understanding of the customer journey.