Empirix is acquiring a provider of real-time analytics to test, monitor and manage wireless networks to improve the customer experience. Here’s why:
Conversational Intelligence
Indoor Location Firm Nomi Faces Layoffs; Privacy Concerns To Blame?
Opus Research believes competitive forces, technology challenges, and privacy concerns will see the indoor location industry evolve to embrace opt-in strategies for in-store marketing as part of a retailer’s “omnichannel” approach in communicating with customers.
Cycorp and IBM Demonstrate the Transformative Potential of Enterprise Virtual Assistants
Will technology from Cycorp and IBM contribute to the smarter intelligent assistants of the future?
eGain and NICE Systems Bolster Customer Care Platforms with Reporting Capabilities, Real-Time Analytics
With an emphasis on delivering souped-up anlaytic capabilities to understand customer conversations across any channel, at scale and in real-time, both eGain and NICE Systems announced new platform soultions
Intelligent Assistants Chronicles: The Genesys-IBM Watson Partnership
In June 2014, Genesys and IBM formed a partnership which to insure that IBM’s Watson’s “cognitive computing” capabilities are integrated with Genesys’ Customer Experience (CX) platform.
Mexico City and Banco Santander Partner to Provide Voice-based Authentication to Retired Firefighters and Police
19,000 former firefighters and police who are members of the government pension program can use to prove their eligibility to receive transfer payments over the phone, rather than having to appear at a government office or bank branch, under a program called Viva Voz.
Announcing VBC London 2014: The Voice Security & Authentication Conference
VBC London 2014 (Voice Secuirty & Authentication Conference, Nov 18-19) brings together executives and decision-makers who are integrating voice into multi-layered and multi-factor communications for authentication and security fabrics
Watson and Siri Are Conspicuously Absent in the Apple/IBM Partnership
On July 15, Apple and IBM forged a partnership whereby Apple appointed IBM as its exclusive partner for bringing iOS- and MacOS-based apps and services into the enterprise marketplace.
ADT’s Pulse® Voice App Brings Voice Biometrics into the Home Security and Automation Mix
The newly launched ADT Pulse® Voice App features two-factor user authentication that seamlessly combines voice biometrics with a customer-selected passphrase to provide highly-secure, smartphone-based control of a home’s security system and “smart home” functions.
Sensory Unveils Multi-Modal Biometric Authentication for Mobile Devices
In the ongoing effort to get beyond passwords as a base form of authentication, speech processing company Sensory has developed a combined face and voice biometric authentication mechanism for mobile devices.