At the forefront of using a low-touch distribution models, LinguaSys launches an API portal for its GlobalNLP platform.
Conversational Intelligence
Intelligent Assistants Conference 2014 – Agenda and Presentations
[UPDATED: Added session videos] Held September 16, 2014 in San Francisco, the first-ever Intelligent Assistants Conference brought together industry pioneers and visionaries for case studies and in-depth panel discussions on how intelligent assistants are improving customer experience and self-service efficiency for brands and enterprises.
Meet IPSoft’s New Intelligent Assistant Robot: Amelia
IPsoft’s new intelligent assistant, Amelia, has the ability to execute business processes that go deeper than just handling customer service calls when combined with “Robotic Process Automation” (RPA).
“Survey Results: Factors That Influence Enterprise Customer Experience Initiatives”
An exclusive Opus Research report details organizational processes and the decision-making factors involved for purchasing, implementing and measuring success for enterprise customer experience initiatives.
How Hyatt Hotels Delivers Intuitive Customer Service with an Intelligent Assistant
In an interview with Tim Moynihan, Senior Analyst with Opus Research, Hyatt Hotel’s John Romano discusses the company’s strategy in providing “authentic hospitality” in customer call support.
Intelligent Assistant Watch: WayBlazer to Assist with Pre-Travel Dreaming and Planning
IBM Watson Division inspired Travelocity’s founder Terry Jones to launch WayBlazer, which is a self-described “intelligent search discovery system” designed to deliver “contextual, personalized advice and insights for travelers.”
CX Message @ Oracle OpenWorld: Engage, Empower, Adapt
Based on on presentations of the CX portfolio, technology roadmap and an sales/engagement model called “Oracle Roadmap to Modern,” I came away from the CX track at OpenWorld more bullish about the business unit’s prospects than I had felt in prior years.
RogerVoice Provides Mobile Phone Solutions for the Hard-of-Hearing
Mobile phone app RogerVoice delivers completely automated, real-time transcription of conversations to create a rich mobile phone experience for deaf or hearing-impaired users.
Eckoh and West Enter Partner Agreement to Combat Agent Fraud in the Contact Center
A newly announced partnership between West Interactive and Eckoh directly addresses the challenges that arise when firms accept credit card payments over the phone.
Talko Brings High Profile to Using Voice as an Asset
Move over Siri and Apple Watch. iPhone owners (at least in a corporate setting) have a new superstar. It’s name is Talko and its aim is to make good on the promise of treating voice conversations as the central asset… Read More ›