IBM Watson Division inspired Travelocity’s founder Terry Jones to launch WayBlazer, which is a self-described “intelligent search discovery system” designed to deliver “contextual, personalized advice and insights for travelers.”
Conversational Intelligence
CX Message @ Oracle OpenWorld: Engage, Empower, Adapt
Based on on presentations of the CX portfolio, technology roadmap and an sales/engagement model called “Oracle Roadmap to Modern,” I came away from the CX track at OpenWorld more bullish about the business unit’s prospects than I had felt in prior years.
RogerVoice Provides Mobile Phone Solutions for the Hard-of-Hearing
Mobile phone app RogerVoice delivers completely automated, real-time transcription of conversations to create a rich mobile phone experience for deaf or hearing-impaired users.
Eckoh and West Enter Partner Agreement to Combat Agent Fraud in the Contact Center
A newly announced partnership between West Interactive and Eckoh directly addresses the challenges that arise when firms accept credit card payments over the phone.
Talko Brings High Profile to Using Voice as an Asset
Move over Siri and Apple Watch. iPhone owners (at least in a corporate setting) have a new superstar. It’s name is Talko and its aim is to make good on the promise of treating voice conversations as the central asset… Read More ›
Openstream, LinguaSys Agreement Announced at Intelligent Assistants Conference
Two participants in Opus Research’s Intelligent Assistants Conference took the opportunity to announce a partnership that could profoundly improve the rate at which enterprise virtual assistants propagate in corporate settings. Openstream, a technology specialist founded in 1997, agreed to integrate… Read More ›
Announcing Place London 2014, The Business Summit on Indoor Location
Place London is the only event of it kind to understand how indoor traffic analytics, combined with mobile and online data, empowers business intelligence and consumer engagement.
How Enterprise Intelligent Assistants Are Already Delivering Business Value
At the Intelligent Assistants Conference in San Francisco, Domino’s, Coca-Cola, Schlage, and Windstream Communications present case studies on how virtual agents can simplify and automate business processes to deliver a superior customer experience.
Intelligent Assistants Conference Gives Visibility to the Growing Phenomenon
Opus Research’s Intelligent Assistants Conference brought together industry leaders improving customer experience and self-service efficiency with personal virtual assistants. San Francisco Bay Area’s ABCNews 7 took notice.
“One Year Free” Offer by Genesys Addresses Switching Costs for CCaaS
In a provocative marketing move, Genesys has launched a “Get Your First Year Free” offer for companies looking to retire their premises-based contact centers and IVRs.