A newly announced partnership between West Interactive and Eckoh directly addresses the challenges that arise when firms accept credit card payments over the phone.
Conversational Intelligence
Talko Brings High Profile to Using Voice as an Asset
Move over Siri and Apple Watch. iPhone owners (at least in a corporate setting) have a new superstar. It’s name is Talko and its aim is to make good on the promise of treating voice conversations as the central asset… Read More ›
Openstream, LinguaSys Agreement Announced at Intelligent Assistants Conference
Two participants in Opus Research’s Intelligent Assistants Conference took the opportunity to announce a partnership that could profoundly improve the rate at which enterprise virtual assistants propagate in corporate settings. Openstream, a technology specialist founded in 1997, agreed to integrate… Read More ›
Announcing Place London 2014, The Business Summit on Indoor Location
Place London is the only event of it kind to understand how indoor traffic analytics, combined with mobile and online data, empowers business intelligence and consumer engagement.
How Enterprise Intelligent Assistants Are Already Delivering Business Value
At the Intelligent Assistants Conference in San Francisco, Domino’s, Coca-Cola, Schlage, and Windstream Communications present case studies on how virtual agents can simplify and automate business processes to deliver a superior customer experience.
Intelligent Assistants Conference Gives Visibility to the Growing Phenomenon
Opus Research’s Intelligent Assistants Conference brought together industry leaders improving customer experience and self-service efficiency with personal virtual assistants. San Francisco Bay Area’s ABCNews 7 took notice.
“One Year Free” Offer by Genesys Addresses Switching Costs for CCaaS
In a provocative marketing move, Genesys has launched a “Get Your First Year Free” offer for companies looking to retire their premises-based contact centers and IVRs.
Reflections on SpeechTek: Natural User Interfaces Go Far Beyond Speech Processing
To kick off SpeechTek 2014 Conference, I participated in an exceptionally interesting panel organized by Jibo’s Roberto Pieraccini to discuss “New Technologies Coming Soon.” In retrospect, term “coming soon” was a misnomer. Two of the panelists – Bernard Brafman of… Read More ›
First-Ever “Intelligent Assistants Conference” Provides Answers to Mobile and Omnichannel Customer Care
Coca-Cola, Domino’s Pizza, Hyatt Hotels, and Schlage will be among brand leaders to present how virtual assistants improve the customer experience and self-service efficiency at Intelligent Assistants Conference 2014.
South African Agency Uses Voice Authentication to Reduce Fraud in Welfare Payment Distribution
The South African Social Security Agency (SASSA) has deployed a voice biometrics-based authentication system in the administration of state welfare grants for citizens receiving social security benefits and services.