It’s been nearly a year since Amazon.com introduced Dash which, at the time, was a bar code-reading “magic wand” that enabled Amazon Prime customers to order any item they’d like with the wave of their hands. During the ensuing year… Read More ›
Conversational Intelligence
Beyond Siri: The Future of Intelligent Assistants is Viv
Siri’s co-founder Dag Kittlaus shares details of his new project, Viv Labs, a more sophisticated intelligent assistant that purports to be the “intelligent interface to everything.”
LiveOps Patent for “Multichannel Pivoting” Marks a Big Step for Intelligent Assistance
Live Ops is granted U.S. Patent 8,929,536 (granted in January) for “an efficient multi-channel pivoting among synchronous and asynchronous communication channels during a communication session.”
Cisco Debuts Context Service at Enterprise Connect: Showcases Symbiosis between UC, CCTR and CX
One of the major announcements from #EC15 is a partnership between Cisco and Altocloud to bring a predictive dimension to the handling of a customer interaction, including the routing of a contact to the proper resource.
Authentify Targets Healthcare Market Pairing with LifeMed ID Mobile App
With healthcare fraud on the rise, Authentify and LifeMed work together on a mobile app to authenticate patients’ identities, increase data accuracy, and automate registration workflows.
How USAA Protects Member Security with Multi-factor Authentication
USAA to present keynote panel at VBC New York (May 4-5) on what it takes to develop a customer-centric approach for authentication strategies.
Aspect’s Brings “Context Cookies” to the Contact Center
Aspect software has introduced a new network element, the Continuity Server, to help customers pick up where they left off as they carry out conversations that take place over a time and cross multiple communications channels.
Nexidia at “Inflection Point”; Credits Advanced Compliance Management
Based on reports of recent multi-million dollar “wins” that span telecommunications, hospitality and financial services, it is clear that Nexidia’s customers are catching on to the power of “state-of-the-art” interactions analytics.
VC’s Make $35 Million Vote of Confidence in Pindrop Security
A group of venture capital firms, led by Institutional Venture Partners (IVP) are bankrolling contact center security specialist Pindrop Security’s $35 million Series B round of financing.
Opus Enterprise Series: “Best Practices for Voice Biometrics in the Enterprise”
In this second part of the Enterprise Series, Opus Research examines best practices for using voice biometrics for simple secure authentication in the enterprise across mobile, IVR, and contact centers.