BioTrust is the result of a merger between VoiceTrust, long-time provider of voice-based and multifactor authentication solutions, and enterprise software specialist USoft
Conversational Intelligence
Genesys’ AppFoundry to be Hot Bed for Intelligent Assistants
One of the highlights of Genesys’ G-Force was a presentation of the newly launched AppFoundry delivered by Jim Kraeutler, Sr. Director of Innovations and AppFoundry impresario.
PARC Unveils How Intelligent Assistants Will Transform the Customer Experience
PARC CEO Steve Hoover presents how intelligent assistants will transform the way enterprises interact with customers across all touch points, from the retail environment to customer care to personalized products and services. [VIDEO]
MyWave’s Geraldine McBride On the Value of Customers Taking Control
At this month’s Intelligent Assistants Conference in New York City, MyWave’s CEO and founder talked about how a customer-first strategy, built on trust, is enabled through the use of intelligent personal assistant technology. [VIDEO]
Facebook and [24]7 On Message About Using Messenger for Digital Commerce
Facebook and [24]7 jointly offer a new service that makes it possible for enterprise chat agents (both live and automated) to join a Facebook Messenger-based conversation while carrying out digital commerce.
Opus Research’s 2nd Annual Intelligent Assistant Awards (IAAs) Recognize Amtrak, ING Netherlands and Telefonica Movistar
The IAAs are intended to raise the visibility of innovative real-world implementations of intelligent assistants that deliver business value and a superior customer experience.
Intelligent Assistants Conference NYC 2015 – Agenda & Presentations
#IACNYC 2015 featured interactive panel discussions and real-world case studies to learn how intelligent virtual assistants are becoming the focal point for multi-channel and omnichannel customer communications strategies. See the agenda and select presentations.
Real-World Case Studies, Future Views, IA Awards, Top Vendors Make #IACNYC the Defining Event for Intelligent Assistance
IAC 2015 is the only global event to showcase real-world case studies depicting how people are naturally turning to intelligent assistants for speedy resolution of their queries through web chat, mobile apps, IVRs and contact center agents.
Five Reasons Why Intelligent Assistants Are Vital For Your Customer Experience Infrastructure
Customer experience professionals must be poised to take advantage of intelligent assistants or automated chat agents that provide personalized service and superior customer care.
AGNITiO Sells Kivox Mobile Technologies to Cirrus Logic
With the acquisition Cirrus Logic is poised to compete for additional business for simple, secure activation and access that is embedded in mobile phones, connected cars, and the Internet of Things.