Facebook and [24]7 jointly offer a new service that makes it possible for enterprise chat agents (both live and automated) to join a Facebook Messenger-based conversation while carrying out digital commerce.
Conversational Intelligence
Opus Research’s 2nd Annual Intelligent Assistant Awards (IAAs) Recognize Amtrak, ING Netherlands and Telefonica Movistar
The IAAs are intended to raise the visibility of innovative real-world implementations of intelligent assistants that deliver business value and a superior customer experience.
Intelligent Assistants Conference NYC 2015 – Agenda & Presentations
#IACNYC 2015 featured interactive panel discussions and real-world case studies to learn how intelligent virtual assistants are becoming the focal point for multi-channel and omnichannel customer communications strategies. See the agenda and select presentations.
Real-World Case Studies, Future Views, IA Awards, Top Vendors Make #IACNYC the Defining Event for Intelligent Assistance
IAC 2015 is the only global event to showcase real-world case studies depicting how people are naturally turning to intelligent assistants for speedy resolution of their queries through web chat, mobile apps, IVRs and contact center agents.
Five Reasons Why Intelligent Assistants Are Vital For Your Customer Experience Infrastructure
Customer experience professionals must be poised to take advantage of intelligent assistants or automated chat agents that provide personalized service and superior customer care.
AGNITiO Sells Kivox Mobile Technologies to Cirrus Logic
With the acquisition Cirrus Logic is poised to compete for additional business for simple, secure activation and access that is embedded in mobile phones, connected cars, and the Internet of Things.
Microsoft’s VoloMetrix Acquisition Foreshadows Enterprise Intelligent Advisors
By adding operational analytics specialist VoloMetrix, Microsoft now has the opportunity to deliver future enterprise use cases where insightful, intelligent advisors optimize meeting planning and increase employee productivity.
PARC, Doc Searls and Facebook Join Impressive Agenda for Intelligent Assistants Conference
IAC 2015 features executives from leading brands describing how virtual assistants for web chat, mobile apps, contact centers and e-commerce increase customer satisfaction, reduce costs and meet tangible business objectives.
Facebook Launches M, the Mobile, Messenger-Based Intelligent Assistant That Taps Human Expertise
Facebook soft-launches an intelligent virtual assistant embedded within the company’s Messenger iOS and Android apps that combines artificial intelligence with human-supervised assistance.
SpeechTek Conference Reflections: Disruption, Transformation & Intelligent Assistance
At this year’s SpeechTek several speakers and exhibitors made a strong case for “business transformation,” as opposed to disruption.