As the biggest ticketing and event promotions business in the world, Ticketmaster International is employing intelligent assistants to automate customer self-service and boost online sales. [VIDEO]
Conversational Intelligence
Intelligent Assistants in 2016: Customer Control Means False Choices
Acquisition and deployment of platforms that make things effortless for authenticated customers is not an effortless process for enterprise professionals.
Motion AI Looks to Disrupt Intelligent Assistant Market
By billing its service as an artificially intelligent chatbot, Motion AI seems intent upon disrupting more-established companies in the virtual assistant space that offer similar customer self-service solutions.
Genesys Acquires SpeechStorm: Signals Long-Term Plans for GVP to Support Multi-Channel CX
The acquisition of SpeechStorm is a good move by Genesys. It is a proven developer/partner whose line of software is an excellent augmentation of existing GVP capabilities.
Beyond Q&A – AI for Intelligent Assistants
A discussion of how current state-of-the-art intelligent assistants evolve into artificial intelligence delivery mechanisms for customer service. Executives from Amtrak, Nuance, and MindMeld explain. [VIDEO]
Webcast: “What Really Happens When Customers Take Charge?”
More than 8 out of 10 customers are moving from one channel to another to complete a transaction or get an issue resolved. And, on average, they use more than 4 different “channels” over the course of their respective journeys…. Read More ›
Niki Launches AI-Fueled Smart-Purchasing Assistant
A Bangalore, India-based startup recently launched Niki, a mobile personal intelligent assistant that simplifies the purchasing process for ordering mobile data plans and ridesharing.
Opus Research Announces Intelligent Assistants Conference & Intelligent Authentication Conference London 2016
IAC-Squared London 2016 (April 26-27) will tackle perennial issues that shape the future of digital commerce showcasing how organizations deliver secure, personalized automated services to customers.
How U.S. Bank Uses Voice Navigation for Mobile Banking
Learn about the process U.S. Bank followed to vet, integrate, and pilot voice navigation for one of its mobile banking apps, sharing business results and overall learning objectives. [VIDEO]
Keeping Humans in the Loop for Automated Self-Service
While intelligent assistant technology is rapidly advancing for automated self-service, the need to keep humans in the loop is crucial for successful customer care. A panel of leading solution providers discuss this balance from the Intelligent Assistants Conference 2015. [VIDEO]