Amazon’s Alexa is the first of many smart, versatile and extensible voice user interface devices being ushered into homes to serve as intelligent personal assistants for everyone in the family.
Conversational Intelligence
USAA, MasterCard, Swedbank, Shell, Atos and CapGemini to Showcase How to Improve CX
The Intelligent Assistants Conference and Intelligent Authentication Conference (London | April 26-27) provides a single venue to meet visionaries, solution providers and your peers involved in customer care, contact centres, strategy & innovation, fraud & security, multi-factor authentication, and customer engagement.
Why IoT Needs Intelligent Assistants
As the natural user interface of IoT, intelligent assistants have the ability to interact with connected devices to make them easily accessible and complete tasks on our behalf.
5 Steps for Architecting Your Company’s Digital Self-Service Strategy
USAA, Shell Corporation, Ticketbis, Swedbank and ING are among the many firms using intelligent assistants to address customer support challenges. Hear their case studies at Intelligent Assistants Conference London (April 26-27).
MasterCard’s Identity Check To Promote Simple, Secure Digital Commerce
With the upcoming global rollout of Identity Check, a multi-factor biometric authentication solution for payments, MasterCard is staking its claim as an industry leader fostering the growth of secure digital commerce.
How Voice Plays into the Rise of the Conversational UI
A new user adoption survey by MindMeld shows more people are using their voice to get things done on smartphones and how voice-assisted Conversational UI continues to gain traction.
We Hear an Echo: Sharing Economy Strikes a Balance Between Artificial Intelligence and Human Input
The one product that best epitomizes the shift in making technology bend to serve us humans, rather than the humans literally mutilating themselves (ruining their posture, their vision, their social face-to-face connectivity with fellow humans) just so that they can extract value from technology, is the Amazon Echo.
Sony Concept Products Foreshadow a Shift to Voice
At this week’s Mobile World Congress, Sony demoed two new products in the Xperia line that rely on voice control and usher in a new phase of devices for intelligent assistance.
News Analysis: Blueworx, the New Name for WebSphere Voice Response
Waterfield Technologies, a U.S.-based system integrator specializing in customer care technology solutions, has acquired the WebSphere Voice Response (WVR) product line and operations to be delivered through newly formed subsidiary, Blueworx.
Opus Research Report: “Foundations of Intelligent Authentication, Part 1: Definitions, Landscape and Use Cases”
In 2015, Opus Research issued the defining document for Enterprise Intelligent Assistants. Now Opus observes that Intelligent Assistants will require simple, secure, seamless ways to authenticate individuals so that they can provide highly personalized and trusted services.