By adding conversational user interfaces for the Starbucks iOS mobile app and Amazon Alexa ordering process, the company is showing a commitment to intelligent assistance.
Conversational Intelligence
Intelligent Assistance Meets Intelligent Automation
With the term “Intelligent Automation” popping up more frequently in the C-Suites of enterprises and service providers, how do the concepts of Intelligent Assistance and Intelligent Automation relate to each other?
Baidu’s Recent Hire of AI Expert Signals Commitment to Bot Technology and Intelligent Assistants
With the hiring of former Microsoft Executive Vice President Qu Li, Baidu is making a significant push into building products and services for conversational bots, smart home assistants and self-driving cars.
MECOMS Employs Microsoft Cognitive Services APIs for MIA
With the introduction of MIA, MECOMS has introduced an Intelligent Assistant deploying Microsoft Cognitive Services at scale.
Opus Research Report: “Six Perspectives on Intelligent Assistance”
Practical advice for six key enterprise stakeholders — the IVR team, Contact Center Operations & Management, Systems Design & Development, Digital Commerce & Emerging Technologies, Customer Experience, and Marketing — on how to develop an Intelligent Assistance strategy.
Post-CES Thoughts on the State of Voice-based Intelligent Assistants
As more of smart devices appear in people’s homes, the need to be able to control them with voice increases, but we may be setting people up for disappointment.
CES To Showcase Voice Control and Natural Language
The recurring theme at this year’s CES will be that voice control and natural language are the preferred way for consumers to take charge of electronics.
Google Actions Leverages Api.ai Acquisition
Google has integrated Api.ai much more prominently into its Software Development Kit (SDK).
Redefining UI: Compelling & Conversational Intelligent Assistants
How conversational user interfaces — voice, text, graphical, etc. — are meeting the needs of today’s bots and intelligent assistants? From Intelligent Assistants Conference San Francisco hosted by Opus Research. [VIDEO]
And Then There Were Two! How Actions on Google can Cooperate with Amazon’s Lex
Expect the home and beyond to be populated by more than one type of device that supports an Intelligent Assistant.