Ubisend releases a “cheatsheet” data report on how chatbots and intelligent assistants are helping global businesses benefit from day-to-day improvements in customer care, operational efficiencies and conversational marketing.
Conversational Intelligence
How Chat Analytics Differs from Voice Analytics
Developing analytics for each customer support channel — whether it’s voice, email, chat — help fuel a continuous improvement process that will drive your business toward your desired outcomes.
Microsoft Bolsters Conversational Bot Suite By Acquiring XOXCO
Microsoft’s dedication for more sophisticated Conversational AI solutions will help businesses engage conversationally with their prospects, customers and clients.
Opus Research Report: “Conversational Voice Response: Bringing the Best Tech Forward”
In this white paper, Dan Miller outlines how taking a Conversational Voice Response (CVR) approach augments basic IVRs with the latest technologies to create a new category of self-service platforms.
Alight’s “Lisa” Empowers Self-Service Customer Decisions for HR Benefits Enrollment
A global provider of outsourced benefits administration and cloud-based HR, Alight turned to an automated intelligent assistant to handle complex customer conversations and create a positive business impact.
Why Consumers Are Rapidly Turning to “VoiceFirst” Assistants Across All Devices
In this panel discussion from last month’s Conversational Commerce Conference, SoundHound’s Katie McMahon, VUI Inc.’s Pino Di Fabbrizio and Pullstring’s Oren Jacob discuss design and implementation considerations for “VoiceFirst” strategies.
How Voice, Big Data and Machine Learning Are Connecting the Dots for Conversational Commerce
In a keynote conversation at last month’s C3 San Francisco, John Chambers, former CEO and Chairman with Cisco, sits down with Uniphore’s Umesh Sachdev and Opus Research to discuss how AI technologies are accelerating business opportunities.
Autodesk’s Customer-Centric Approach In Launching a Virtual Agent (AVA)
In this featured case study from last month’s Conversational Commerce Conference in San Francisco, Autodesk presents why they launched a conversational intelligent assistant (AVA) for customer service and what they learned along the way.
USAA, Royal Bank of Canada, Alight Solutions Named 2018 Conversational Commerce Award Winners
Opus Research Awards are intended to showcase excellence and achievement for real-world enterprise customer deployments of conversational technologies.
TRUSTID Enables Multifactor Call Center Authentication with Phone Network Forensics As-a-Service
The company’s new IDENTIFIER product can be deployed before or during calls, and paired with voice biometrics to create a multifactor authentication solution.