Introduced by Belfast-based Liopa, “Visual Speech Recognition” (VSR) enables a highly practical set of applications to improve the performance of voice-first services and provide real-world business impact.
Conversational Intelligence
Opus Research Report: “2019 Intelligent Authentication and Voice Biometrics Intelliview”
In this report, Opus Research evaluates 13 firms offering voice biometrics solutions and a single point of reference to understand the competitive differences for companies offering software, services or platforms for voice-based authentication.
Helpshift Expands Customer Conversational Experiences to Phone Channel
Vivino, the world’s largest online wine marketplace, launches a customer support option from Helpshift to seamlessly transfer from an automated messaging conversation to speak with a trained “sommelier” for wine recommendations.
Bank of America’s Intelligent Assistant Erica Helps Guide More Than 7 Million Customers
The growth and success of BofA’s Erica demonstrates how natural language customer conversations help support omnichannel strategies and enable digital self-service anytime, any place, and on any device.
Intelligent Authentication Conference 2019 – Agenda & Presentations
Hosted in Munich, the 2019 Intelligent Authentication Conference featured case study presentations from Lloyds Banking, Deutsche Telekom, and Allianz, and in-depth panel discussions from leading industry experts.
Webinar: “Stop Losing Customers: Listen to Them with Speech Analytics”
Opus Research and the Age of Learning discuss how speech analytics can help you listen to the voice of all your customers, and use the insights to guide business decisions.
Announcing Opus Research’s 2019 Conversational Commerce Conference (NYC | Oct 8)
C3 New York City is designed to help organizations unlock the power of machine learning, natural language processing (NLP), AI & Analytics, conversational marketing, and intelligent assistance technologies.
Customer Authentication is Broken and Voice Biometrics Can Help Fix It
Opus Research’s Intelligent Authentication Conference (Munich, Germany | June 4th) showcases real-world customer deployments of voice biometrics to help prevent fraud and enable better customer experiences.
Zoho Sets Its Sights on Conversational AI and the Future of Commerce
Intent on creating a one-stop shop for all business technology applications, Zoho releases Commerce Plus — a fully integrated e-commerce platform optimized for content management and dynamic personalization.
Webinar: “Machines Search for Meaning: Tackling the Chaos of Big Data for Customer Care with AI”
How conversational middleware and speech analytics solutions understand the meaning and context of customer conversations to surface business insights.