Major platform enhancements for Zoho One leverage Zia and natural language enterprise search to understand critical business decisions with greater precision and speed.
Conversational Intelligence
“Audio Ergo Sum!” (Part 2)
Voice and audio present new challenges for Marketers in how to engage their prospects and customers, and how to differentiate their brands.
Webinar: “The Voice Assistance Challenge – Exceeding Customer Expectations”
Opus Research and Poly AI explore new technologies that are now enabling enterprises to automate truly delightful customer experiences over the voice channel.
Webinar: “Taking on the Insurmountable: Migrating Customer Care to the Cloud”
Opus Research and Speech-Soft Solutions describe critical steps businesses are taking to manage and maintain optimal customer care for both an on-premise and hosted environments.
Why Voice Platforms Need to Make Foundational Changes to Allow Multi-User Skills
Amazon, Google, and other voice platforms are leaving the hard, communal problems to skill developers.
NICE Defines Foundation for Handling “Massively Asynchronous” Experiences
NICE unveils CXi, a decidedly non-contact-center centric framework for digital, multichannel communications that leverages real-time customer journey data for actionable Conversational Intelligence.
Looking Back: My First Day at Opus Research (a.k.a. Yesterday)
Wherein the new guy at Opus Research reflects on his first day as senior analyst.
Webinar: “The Age of Voice Innovation, Part II: What Keeps You Up at Night”
Understand strategies and tactics for introducing AI-infused voice technologies into customer care channels (Webinar, Oct 5)
“Audio Ergo Sum!” (Part 1)
Marketers continue to underestimate the importance of audio (voice and sound) as a ubiquitous presence in our daily lives and are poised to miss critical opportunities.
Managed CX: Techniques for Managing Your Digital Transformation
How managed customer engagement creates better solutions for Digital Transformation by relying on existing subject matter experts to leverage AI and automation tools ensuring success with customer care.