Genesys Labs has organized a set of contact center capabilities into three distinct “editions.”
Conversational Intelligence
Video: Impact of Voice Biometrics on Customer Experience, Fraud Prevention
DBS, ING Bank, Vodafone, Australian National Tax Office, Aite Group share their insights on the value proposition for voice biometrics.
Aspect Introduces Zipwire: Cloud-based Contact Center based on Voxeo
Aspect is aggressively marketing a robust, cloud-based contact center service called Zipwire, based on Voxeo’s core technologies.
IBM Moves Watson to The Cloud, Lures Developers and Creates an Instant Ecosystem
IBM is following its own best practice as it moves the “cognitive computing” tools and resources that comprises Jeopardy-winning Watson into a developer-accessible, cloud-based resource.
Next-Gen Dragon Drive’ Hybrid Approach Promises Drivers More Flexibility and Options
Nuance Communications has released its “Next Generation Dragon Drive” integrating the fruits of its acquisition of Tweddle Connect with its broadly deployed line of Dragon-branded automotive offerings.
VBC London 2013 – Agenda & Presentations
VBC London (November 6-7, 2013) featured case studies, industry experts, and solutions providers showcasing the latest technologies and strategies to prevent fraud with voice biometrics and multi-factor authentication to improve the customer experience.