If Amazon Alexa or Google Assistant were a person, what kind of person would they be, given their conversational behavior?
Conversational Intelligence
Webinar: Action Plan for ASR – Applications for Conversational Intelligence
Businesses are just scratching the surface when it comes to employing the insights derived from speedy, accurate automated speech recognition. Learn more about real-world ASR applications.
Opus Research Report: 2021 State of Automatic Speech Recognition
Companies are just beginning to learn how to leverage the potential value of conversations captured between customers, contact centers, and intelligent assistants.
Opus Research Report: “The Business Value of Customized Voice Assistants”
A survey of 320 leaders in 8 industries revealed that top companies recognize the value of custom voice assistants for their customers.
Opus Research Report: “Start your Contact Center AI Strategy with the IVR”
How cloud-based approaches bring natural language and Conversational AI capabilities within the reach of almost any business.
The #VoiceFirst User Interface Has a Use Case Fit Problem
To avoid crucial mistakes, builders of voice experiences should first ask if voice is the right user interface for any given use case.
Opus Research Report: “Decision Makers’ Guide to Enterprise Intelligent Assistants (2021 Edition)”
Evaluating intelligent assistant solution providers to better understand natural-language technology, integration points, track record, and future vision for Conversational AI.
Webinar: The Shift to Customized Voice Assistants: How Will You Compete?
SoundHound Inc., and RAIN join Opus Research as they unveil global survey results on current trends, key challenges, and untapped opportunities of implementing custom voice assistants.
Opus Research Report: Conversational Engagement: A Clear Path from IVRs to IVAs
The global pandemic has accelerated IVRs’ evolution from an off-putting electronic gatekeeper into more helpful intelligent virtual assistants.
Getting Contact Center Authentication Right in 2021
In this first installment of the “The Business of Intelligent Authentication” video series, Matt Smallman and Dan Miller address the security gaps of customer authentication in contact centers.