Join Opus Research and LumenVox for a lively discussion (Tuesday, Sept 14) of how dramatic improvements in automatic speech recognition are shaping the voice channel.
Conversational Intelligence
Zoho Proves That “Business Intelligence” Is Not an Oxymoron
The recent release of Zoho Business Intelligence (BI) Platform strikes a great balance between automation for data prep and AI for conversational queries and predictive analytics.
Webinar: “Managed Customer Engagement – A Disruptive Way Forward for CX”
In this webinar (August 19), Opus Research and [24]7.ai discuss specific techniques for how “Managed Customer Engagement” helps reduce costs, increase automation, and expand digital channel adoption.
The Five Voice-First Fallacies
Five key misconceptions to consider when evaluating voicebot and Conversational AI industry trends, designing voice-only interfaces, and managing expectations for a VoiceFirst world.
The Power of The 3 A’s: Automate, Authenticate, and Analyze
Sestek’s full-stack of speech processing technologies enable organizations to increase efficiency and performance by capturing conversational insights to improve business flows.
Voicebots: The New Channel of First Resort
Two obvious use cases for businesses to consider when thinking of ways to engage potential buyers and serve current customers with voice-based conversational interactions.
All Eyes on the IVR: Why Your Business Needs a Better IVR Dashboard
The Opus Research “Vendors that Matter” series features Speech-Soft Solutions’ Real-Time Reporting & Analytics IVR Dashboard and how it enables speedy IVR analysis and business insights.
Opus Research Report: “State of Intelligent Authentication & Fraud Prevention 2021”
Based on a global survey of 250 of executive decision makers, Opus Research and SymNex Consulting present critical themes and near-term predictions for organizations implementing authentication technologies and fraud prevention solutions.
Voicebots vs. Chatbots
The differences in building a chatbot versus a voicebot are not inconsequential — neither are the user experiences.
Webinar: “New Truths about Self-Service – Enabling Conversational Intelligence”
In this on-demand video discussion, learn how Sestek is applying the “3 A’s” — automate, authenticate, analyze — to leverage conversational data in an AI-powered orchestration platform for real-world business benefits.